We are looking to recruit an Administrator to join our Technical Support Department based at our offices in Cosby.
To provide a comprehensive administrative service, ensuring control and maintenance of workshop maintenance logs, contributing to the achievement of company objectives and the improvement of engineering standards.
Responsibilities
* Monitor and manage all Tracker Unit alerts, continuously reviewing and proactively managing alerts to ensure timely resolution.
* Liaise with customers and depots regarding Tracker Unit alerts, following internal processes for alert maintenance and resolution.
* Coordinate site attendance, arranging for depots and/or approved external suppliers to attend sites promptly for efficient resolution of alerts and breakdowns.
* Handle technical support requests, managing incoming and outgoing calls and emails, providing accurate and effective technical support to customers.
* Raise purchase orders for third‑party suppliers for work undertaken, ensuring compliance with company procedures.
* Produce technical reports, preparing and distributing clear, accurate reports to relevant stakeholders.
* Maintain compliance records, managing and updating machine LOLER records in line with regulatory requirements.
* Ensure control and maintenance of workshop maintenance logs, contributing to the improvement of engineering standards.
Qualifications & Skills
* Credible communicator, oral and written, with customer facing experience.
* Ability to work on own initiative, being proactive and properly prioritising day‑to‑day activities in accordance with set targets.
* Good upward and downward communication skills and an ability to navigate the organisation to gain the best result.
* Demonstrable IT skills – Microsoft Office Suite.
* Strong time management skills.
* Ability to work under pressure to tight deadlines.
Company Overview
Part of the Loxam Group, Nationwide Platforms is the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and a wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media. Our customers can depend on us to provide the right solution to support their every working‑at‑height need.
At Nationwide Platforms, your safety is absolutely our priority. Our award‑winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work, and through long‑standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award‑winning secondary guarding systems and Harness ON, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system.
At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment.
Benefits & Perks
* Competitive salary
* 25 days holiday plus bank holidays
* Westfield Health Cash Plan
* Auto‑enrolment pension scheme
* Life Assurance & Lifestyle Benefits – Discount on selected high‑street stores.
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