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Assistant Service Manager / Workshop Controller / Service Reception Manager
Required by my Main Dealer Motor Garage near Aylesbury in Buckinghamshire.
Job Location: Aylesbury, Buckinghamshire
Salary: circa 35k basic plus bonus
Candidate Profile:
Your previous experience should be in a similar role such as a Service Manager, Front of House Manager, Workshop Controller, or Senior Service Advisor.
Responsibilities:
* You will need to lead by example daily.
* Have an enthusiastic and passionate personality to motivate your team.
* Help resolve staff and customer concerns and take responsibility for hitting business objectives.
* Oversee all aspects of the Service Department operations in the absence of the Service Manager.
* Challenge and drive the performance of the front-of-house staff.
* Manage, coach, and motivate employees to ensure high-quality staff.
* Assist with monitoring performance against targets.
* Ensure correct completion of Vehicle Health Checks, upsell conversions, and follow-up of unsold, deferred work processes.
About You:
* Preferably at least 3 years of experience as a Senior Service Advisor, Workshop Controller, Service Reception Manager, or Assistant Service Manager, with a successful track record.
* You should be a leader and an ambassador for the brand and dealer group.
* Demonstrate a stable career path.
* Capable of balancing hands-on support with departmental management when the Service Manager is unavailable.
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