Job Description
Customer Service AdvisorsLocation: PlymouthSalary: £24-25,400 + paid overtime + benefits + clear progression pathA role with purpose. A team with pride. A future with opportunity.We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation asCustomer Service Advisors .
If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.What You'll DoBe the first point of contact for a variety of customer queries via phone and emailHandle orders, updates, delivery queries, billing issues, and general service enquiriesAccurately manage and update customer information across systemsProvide thoughtful, solution-focused support, including for customers in vulnerable situationsResolve customer issues independently wherever possible, escalating only when necessaryStay current on service updates, internal communications, and best practicesSupport overall team goals through personal KPIs and shared responsibilitiesEnsure compliance with safety, data protection, and quality standardsWhat Youll BringExperience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experienceStrong communication skills and a calm, professional approachGreat attention to detail and ability to manage data accuratelyConfidence navigating new systems and multitasking in real-time environmentsA willingness to learn and adapt in a collaborative, team-oriented workplaceDrive to contribute meaningfully to a high-performing teamWhat Youll GainPaid overtime and flexible shift options during peak seasonsPerformance-based hybrid working following successful probationA comprehensive six week onboarding programme with dedicated supportOngoing coaching, learning resources and development opportunitiesA workplace that values your contribution and supports long-term growthTo explore your future please email your CVTPBN1_UKTJ