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Isio’s Pensions Administration business is thriving, growing year on year. To support our ambitious growth plans, we are looking for technically competent and member-focused Senior Pension Administrators.
We’re able to consider both full and part-time working patterns. Although this role may be advertised as full-time, we encourage you to apply and specify your preferred hours.
As a Senior Pensions Administrator, you can be based in our Croydon, Manchester, Reading, Birmingham, Bristol, Leeds, Edinburgh, Glasgow, or Belfast offices with a hybrid workstyle.
What does the role entail?
You will be responsible for delivering excellent service to a portfolio of Defined Benefit pension scheme clients and their members. This includes:
1. Understanding and ensuring scheme activities are processed in line with scheme rules, taking responsibility for all work to ensure high standards and adherence to SLAs.
2. Performing complex pension calculations, entering pension data, and responding to enquiries using both automated and manual processes across various member or scheme events.
3. Communicating with clients and members on complex queries, including attending trustee and client meetings occasionally.
4. Peer reviewing and checking work to ensure quality and compliance with scheme rules and legislation.
5. Keeping updated on technical developments, procedural, and legislative changes affecting your portfolio or scheme.
6. Developing less experienced team members through mentoring and coaching.
7. Managing small-scale, ad hoc projects as needed.
8. Collaborating with the risk and compliance team to handle errors, omissions, and complaints per established procedures and timelines.
What we’re looking for
1. Previous experience as a Senior Pensions Administrator with knowledge of Defined Benefit pension schemes.
2. Ability to perform and peer review complex pension calculations accurately.
3. Strong knowledge of member calculation processes, DB scheme types, and relevant legislation.
4. Good communication skills to engage effectively with clients, members, and colleagues.
5. Excellent prioritisation skills to manage multiple tasks and meet SLAs.
6. Strong analytical and problem-solving skills with a desire to improve processes.
What you can expect in return
1. A competitive salary and market-leading bonus scheme with performance targets.
2. Study support for professional qualifications, with salary increases upon exam passes.
3. Development and training opportunities to support your career growth.
4. A friendly, supportive team environment.
Learn more about us and our benefits at Isio – Careers & Benefits.
What’s next?
Click ‘apply’ and follow the simple online application process.
At Isio, we promote an inclusive, equitable, and diverse workplace where everyone feels they belong. We uphold values of respect, fairness, and inclusion, fostering a stronger, more innovative environment. We are an equal opportunities employer. If you require reasonable adjustments during the recruitment process, please email hrrecruitment@isio.com.
Additional Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Finance and Sales
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