Trade Counter Sales Assistant Location: West Hampstead, NW6 Salary: £32,000 - £34,000 Hours: Monday - Friday 8:00am - 6:00pm, Alternate Saturdays 7:00am - 1:00pm We are a well-established, family-owned builders merchant looking for a friendly and knowledgeable Trade Counter Sales Assistant to provide excellent customer service and ensure the smooth running of our busy trade counter. Benefits: Pension scheme Group life assurance up to 3x salary (subject to length of service) Complimentary breakfast daily Staff discount Cycle to work scheme Employee Assistance Programme Long Service Awards 20 days of annual leave plus bank holidays Your birthday off, every year Responsibilities: Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance. Manage in-store deliveries, both incoming and outgoing. Handle telephone enquiries promptly and communicate effectively with both customers and team members. Process customer orders and assist with stock replenishment. Respond positively and efficiently to customer requirements. Support periodic stock counts as needed. Picking for deliveries and online orders. Requirements: Proven experience in delivering exceptional customer service in the construction/builders merchant industry. A can do attitude. Solid knowledge of hardware products and building materials would be an advantage. Strong communication skills with a confident, customer-first approach. A team player who thrives in a busy, fast-paced environment. Ability to manage tasks efficiently and remain motivated under pressure.