Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Product Delivery
Overview
Mastercard Prepaid Management Services is a leading global provider of prepaid card program management services. The Product Change team sits within Global Product and supports the business in providing subject matter expertise and supporting reporting, finance and back‑end operational deliverables to launch new business, products, or client/process changes.
Role
* Ownership of issuer and distributor onboarding documentation, ensuring it is regularly updated with feedback from cross‑functional stakeholders.
* Delivery of issuer and distributor onboarding sessions to external clients.
* Work with Global product to identify feasible and cost‑effective solutions.
* Develop knowledge to support basic queries.
* Coordinate with other cross‑functional SMEs to create a considered and efficient solution suitable for all.
* Review product specification documentation and contracts, identifying key considerations to share across the wider finance team for impact assessment and collate any feedback received.
* Support production program testing in conjunction with the product delivery testing lead, responsibilities may include identifying categories of change highlighting any non‑standard deliverables.
* Create project summary collating data from multiple sources.
* Prepare test plan, schedule dates and resourcing.
* Coordinate inputs required from other finance teams.
* Raise work requests to DAO and UAT as required.
* Support internal and external stakeholders during production testing.
* Produce briefing materials for impacted operational teams.
* Represent Product Change at project kick‑off meetings.
* Understand and feed back any impacts to the wider finance team.
* Capture and share impacts to reporting or transaction flows with impacted stakeholders.
* Highlight blockers or issues as soon as revealed and identify alternative solutions.
* Build strong relationships with internal stakeholders to support team objectives.
* Continuously improve the end‑to‑end project life cycle, documenting any procedural enhancements.
* Provide internal training to support educational initiatives.
All About You
* A solid understanding of the prepaid cards business.
* Strong planning and organisational skills, with a flexible approach to adapt for changing priorities.
* The ability to make considered decisions and communicate confidently with supporting evidence.
* A very strong communicator, comfortable liaising with stakeholders at all levels within the organisation.
* Ability to clearly document processes and procedures with a range of audiences in mind.
* Orderly, methodical, structured approach to work with great observational skills and attention to detail.
* Ability to work independently and with other teams to drive successful project outcomes.
* An inquisitive analytical mind, able to pro‑actively review and improve existing processes and support adoption of best practice.
* Basic knowledge of operational finance processes, systems and reconciliations.
Corporate Security Responsibility
* Abide by Mastercard’s security policies and practices.
* Ensure the confidentiality and integrity of the information being accessed.
* Report any suspected information security violation or breach.
* Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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