Are you able to prioritise tasks effectively and use your communication skills to work well as part of a team? Would you like to provide crucial administrative support to the fundraising and marketing teams of the UKs leading Dementia charity? About the role We are recruiting for a Fundraising and Marketing Support Administrator to join our Supporter Experience team based at our offices in Plymouth. This is a full-time role, working 35 hours per week on a permanent contract. As Fundraising and Marketing Support Administrator youll be a proactive member of an office-based team that provides excellent support to the Alzheimers Societys Fundraising and Marketing teams, enabling them to extend the reach of the organisation and raise vital funds to support those affected by dementia. Youll contribute to the success of different teams and functions across the organisation by completing a variety of administrative tasks including processing donations, answering queries, thanking supporters, handling complaints and maintaining accurate database records that reflect and enhance the customer experience. Interviews for this role have been provisionally scheduled to take place, in-person, on Wednesday 19th and Thursday 20th November. About you Joining us, youll be able to complete a range of administrative tasks, using your organisation and prioritisation skills to manage your time and workload effectively. Youll have experience of using Microsoft Office programmes such as, Word, Excel, Outlook and Teams and youll be able to use your IT skills to learn new systems and processes. Crucially, youll be able to work proactively as part of a team. Youll use your good communication skills to build relationships and work with your colleagues effectively, whilst also delivering a good customer service for our supporters. What youll focus on: Handling all enquiries by telephone, letter, and email. Ensure that all enquiries, including feedback and complaints are handled within agreed standards. Processing fundraising income (including cheques, direct debits, and gift aid) accurately onto our fundraising database within agreed timescales. Creating or amending supporter records on the database in an accurate manner and within agreed standards. Working closely with colleagues in the Supporter Experience department to ensure all work enhances the supporter journey. Assisting other parts of the Fundraising and Marketing directorate with their administration and fulfilment of campaigns. Responsible for your own workload in handling supporter queries/feedback, donation processing, and other administrative tasks. About Alzheimer's Society - who are we andwhatsour mission? Dementia is the UKs biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimers Society,werethe UKs leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be. Together with our supporters,wereworking towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity,Diversity,Inclusion & Belonging We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. Our hiring process We want you to bring your whole self to the process. Applications are anonymised until interview stage, andwerehappy to support any adjustments.Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours notice). Some roles may require a DBS check as part of our safer recruitment commitment.Thinking about using AI during the recruitment process? we know this can be helpful in manyways butremember to include your personaland authenticselftoo. Your voice and experience are what really set you apart. Giving back to you At Alzheimers Society, we value our people and take a total reward approach to pay and benefits.Youllenjoy a generous double-matched pension scheme, 27 days annual leave (plus bank holidaysand wellbeing days), and access to afree?HealthShieldCash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.