Better places, thriving communities.
Reporting to the Helpdesk and Office Manager, and part of the Service Assurance team, this role offers clear opportunities for upskilling, development and career progression as a Facilities Coordinator working on a shift rota, alternating day and night shifts.
We are looking for a Facilities co-ordinator to be the customer facing representative for our services, to bind together the various services to act as one convenient point of contact to the building estate users/stakeholders. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.
As a Facilities co-ordinator, you will set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible. As a Facilities Co-ordinator, you will be the first point of contact for FM related issues across the a manufacturing environment and will take responsibility for logging calls on behalf of building occupants. You will have regular communication with various stakeholders to communicate and update on any issues, queries and outstanding works.
This role is perfect for individuals who like to work a shift pattern, alternating between a day shift (06:00-18:00) and night shift (18:00-06:00).
Key responsibilities will include:
1. Act as the first point of contact for FM‑related issues across the BMW account, logging and tracking work orders using SAP, Maximo and Click CAFM systems.
2. Effective utilisation, efficiency, and productivity of the field engineers, ensuring work orders are being assigned to the correct engineers skill set to achieve job SLAs each day.
3. To identify areas of risk to KPIs and raise with management to take action to eliminate, reduce or transfer the risk of failing SLA's
4. To ensure that so far as is reasonably practicable Mitie reacts efficiently and effectively in line with client SLA's and KPI's
5. To perform tasks in a professional manner to a suitable standard to meet both Client and Mitie expectations
6. Manage the relationships for third party access sites, ensuring correct adherence to site rules and costs are monitored and escalated accordingly
7. Ensure that the reactive updates are accurate at all times
8. Take the lead on reactive works functions set out by the Helpdesk and Office Manager, working in collobaration with the entire Service Assurance Team
9. Monitor several site based BMS alarms to ensure no impact to service
10. Carryout customer satisfaction surveys and act on feedback provided
Skills & Behaviours:
11. Strong organisational and planning skills, with the ability to prioritise effectively.
12. Excellent verbal and written communication at all levels.
13. Customer‑focused, commercially aware and cost‑conscious.
14. Self‑motivated, resilient and calm under pressure.
15. Assertive with a positive outlook.
16. Understanding of FM systems such as CAFM platforms (e.g. Maximo, SAP etc.).
17. Data and reporting capability, including extracting KPIs, SLA performance, and trend analysis.
18. Good understanding of FM operations, including reactive maintenance, contractor management, and compliance processes.
19. IT literate, with strong MS Office skills (Excel, Outlook, Teams, SharePoint).
20. Customer‑focused, always seeking to deliver excellent service and a positive experience for stakeholders.
21. Team‑oriented, fostering collaboration, trust, and open communication within the Helpdesk team and across departments.
22. Professional and dependable, demonstrating strong work ethic, integrity, and commitment to quality.
23. Team player and accountable
Health and Safety responisbilities
24. Follow Group and company policies and procedures at all times;
25. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
26. Use all work equipment and personal PPE properly and in accordance with training received;
27. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at .