If you are an experienced quality, audit, or accreditation professional who thrives at the intersection of governance, operational excellence, and continuous improvement, this role offers the opportunity to make a visible, enterprise‑wide impact. You will play a critical role in safeguarding the integrity of ERM CVS’s global certification, assurance, and verification services—while helping shape how management systems evolve, scale, and mature across regions and service lines.
Why This Role Matters
ERM CVS operates in highly regulated, independently accredited environments where trust, credibility, and impartiality are non‑negotiable. This role is essential to ensuring our internal management system not only meets accreditation requirements—but actively strengthens operational performance, audit readiness, and customer confidence worldwide. Your work directly enables ERM to deliver high‑quality, accredited services with consistency, transparency, and efficiency.
What Your Impact Is
1. Maintain and continuously improve ERM CVS’s internal management system in line with global accreditation and scheme requirements
2. Ensure audit readiness across certification, assurance, verification, and training services
3. Strengthen compliance, impartiality, and competency frameworks across a global auditor population
4. Drive meaningful process improvements that enhance scalability, efficiency, and data integrity
5. Bring practical field experience back into system design through hands‑on audit, verification, and technical review work
What You’ll Bring
Required
6. Bachelor’s degree in Engineering, Environmental Science, Sustainability, Occupational Health & Safety, Quality Management, or a related technical field
7. Minimum 2 years of experience in certification, assurance, or verification environments
8. Working knowledge of accreditation frameworks (e.g. ISO/IEC 17021, ISO/IEC 17029, ISSA 5000, ISQM‑1, ISQM‑2)
9. Experience across the audit lifecycle, including planning, delivery, technical review, and reporting
10. Strong organizational skills with high attention to detail and accountability
11. Ability to work independently while collaborating across functions, regions, and time zones
Preferred
12. Experience working within certification or verification bodies
13. ISO Lead Auditor certification
14. Familiarity with audit management systems and workflow tools
15. Exposure to digital tools supporting data, reporting, and automation (e.g. Microsoft 365, Power BI, MS Copilot, AI‑enabled systems)
Key Responsibilities
Management System Operation & Compliance
16. Maintain and operate the ERM CVS management system in line with applicable standards and accreditation requirements
17. Support management reviews, internal reporting, and external audit readiness
18. Ensure compliance with impartiality, independence, and documentation controls
Internal & External Audit Program Management
19. Plan, coordinate, and monitor internal audit programs across all service lines
20. Support the execution of external audits by accreditation bodies
21. Partner with business leaders to identify auditable activities and improvement opportunities
Witness Audit Coordination
22. Identify and coordinate witness audit opportunities across regions and disciplines
23. Ensure operational readiness and maintain full traceability of witness activities
NCR, OFI & Issue Management
24. Manage the end‑to‑end lifecycle of non‑conformities and opportunities for improvement
25. Ensure root cause analysis, corrective actions, effectiveness verification, and timely closure
Complaints, Appeals, Disputes & External Inquiries
26. Manage complaints, appeals, disputes, customer satisfaction feedback, and external inquiries
27. Ensure accurate tracking, investigation, response, and closure within defined timeframes
28. Analyze trends to support leadership decision‑making and continual improvement
Auditor Qualification & Competence Management
29. Coordinate auditor qualification, competence assessment, and approval processes
30. Maintain accurate competency records with full traceability
Product & Service Development Support
31. Support new product and service initiatives following Gate 1 approval
32. Coordinate stakeholder reviews and track progress within project management systems
Conflict of Interest Management
33. Maintain conflict of interest identification and escalation processes
34. Ensure documentation and traceability aligned with impartiality requirements
Systems, Tools & Digital Enablement
35. Maintain and enhance internal systems such as Pegasus, Cosmos, and Monday.com
36. Identify opportunities for automation, efficiency, and data quality improvements
Process Improvement
37. Design, implement, and standardize management system processes and procedures
38. Ensure alignment with accreditation, impartiality, and scalability requirements
Audit, Verification & Technical Review Engagements (Billable – ~30%)
39. Participate in audit and verification activities to maintain practical, hands‑on expertise
40. Conduct or coordinate technical reviews and certificate issuance
41. Monitor timelines related to technical review, approvals, and certificate control
42. Leverage field insights to drive system improvements, training, and calibration activities
Additional Information
43. Hybrid role with occasional travel
44. Regular attendance at local office locations as business needs require
45. Flexibility to support global teams across time zones
46. Dynamic, fast‑paced environment with strong opportunities for professional growth
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ERM is committed to where everyone feels valued, respected, and empowered to thrive, it’s an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients.
We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we’re here to support you. Our commitment doesn’t stop at hiring. Once you join us, we’ll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging. Learn more about our Diversity, Inclusion & Belonging (DIB) efforts by visiting our website or exploring our .