At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type): Health Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program Retirement Plan Paid Time Off Tuition Reimbursement We have an exciting opportunity that has arisen for a PC Analyst III to join our growing Team here at Holman UK. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working. This is a permanent opportunity. Role Overview Job Role: PC Analyst III Location : Chippenham HQ (Hybrid working available) Salary : Circa £34,000 Contract : Permanent ️ What You’ll Do As a PC Analyst III this role will primarily focus on providing support for Internal users and External clients on desktop support, Client Facing Systems and, on an ad-hoc basis, supporting with the following duties: Provide comprehensive IT support to multiple automotive dealership locations, including diagnosing and resolving technical issues related to hardware (PCs, laptops, mobile devices) and software. Prepare and deliver customer hardware with proper configuration aligned to job role requirements. Lead special projects and stretch assignments with minimal supervision. Provide an exceptional customer experience through timely and effective support. Actively participate in the Helpdesk Call Centre, monitoring email and Incident queues. Collaborate with vendors, developers, and infrastructure teams to troubleshoot complex IT issues, escalate major incidents as necessary, and coordinate resolution efforts to minimize business impact. Escalate major issues or outages to management as required. Develop and maintain accurate documentation for processes and solutions adhering to ISO9001 practices. Receive deliveries and maintain stockroom inventory (physical requirement). Manage and lead desktop-related projects. Participate in IT project initiatives, contributing to project planning, execution, and post-implementation reviews to achieve project objectives and deliverables effectively. Provide technical guidance and training to end-users, including executives and senior management, to enhance their understanding and utilization of IT resources and applications. Assist with training and development of Level I and II team members. Handle complex incidents through to resolution. Perform other duties as assigned. What We’re Looking For We’re seeking someone with: Significant experience in managing more complex IT Incidents from identification to resolution, taking ownership and showing initiative Advanced technical knowledge of PC, laptop, and mobile device hardware. Expertise in Holman-supported software, including Windows 11, Microsoft Office, SCCM Client, and related tools. Networking familiarity, including switches and network cards. Strong written and verbal communication skills. Advanced troubleshooting and problem-solving abilities. Demonstrated excellent customer service skills. Ability to work effectively in a team environment. Physical capability to lift/carry up to 15kg and work under desks when required. Education and/or Training: Current IT qualification or have the equivalent demonstratable experience of desktop applications and Windows operating systems – Foundational Degree in Computer Science or Applied Computing is desirable Five years plus of experience supporting desktop technologies / PC Helpdesk Holman really knows how to roll out the welcome mat—with perks that show they value both your professional success and personal well-being. ✨ Here’s how the benefits stack up in a nutshell: Work-Life Balance & Wellness ️ 26 days off a year Bank Holidays to unwind Health Cash Plan to help cover everyday medical expenses ♀️ Free onsite bi-weekly yoga to recharge mind and body ♂️ Free onsite massage with a qualified therapist Financial Security Bonus scheme — because we believe in sharing success On the Road ️ Free Parking to make commuting stress-free Growth & Recognition Career Development Support with training and advancement opportunities Fun seasonal events and social opportunities ️ Long Service Awards to celebrate milestones Leadership Recognition like the Joseph Holman Award for standout performance If this sounds like the role for you then we look forward to welcoming your application! If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application The need-to-know parts: You must have the right to remain and work in the UK. You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application. Please also be aware we do not provide visa sponsorship for any of our positions advertised. We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business. LI-HYBRID Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.