Location: Darlington based with hybrid working. Join Zigup as a Complex Case Advisor - Where People Matter Most At Zigup, we’re building more than just a workplace, we’re creating a culture where people feel supported, included, and empowered to grow. As a Complex Case Advisor, you’ll be at the heart of that mission, guiding managers through challenging employee relations matters with confidence, compassion, and clarity. In this fast-paced, high-impact role, you’ll manage a wide range of colleague relations cases, from disciplinary and grievance to absence and performance issues. You’ll coach front-line managers, review evidence, ensure compliance with employment law, and draft key documents that reflect best practice and fairness. But this role is about more than case management. You’ll analyse trends, spot risks before they escalate, and help strengthen our HR offering by upskilling managers and improving processes. Your ability to build trust, use sound judgment, and handle sensitive issues with empathy will be key to your success. You’ll join a close-knit team with customer service at its core and a shared vision of \"One HR.\" You’ll be the go-to advisor for people solutions, helping to improve work relationships and drive retention across the business. Join ZIGUP as a Complex Case Advisor and enjoy some outstanding benefits … Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include … Salary - c£35,000 per annum. Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday! Pension - Employer contributions of 5%. Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes. Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires. Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping. About you You have in-depth knowledge of colleague relations and experience managing high-volume, complex casework. You’re a confident coach and advisor, able to influence and collaborate with stakeholders at all levels. You think strategically, combining analysis and design thinking to evaluate and improve HR interventions. You’re up to date with people and culture trends, and ideally, hold a CIPD qualification. You demonstrate strong attention to detail, ensuring compliance and accuracy in all casework. Your emotional intelligence allows you to handle sensitive situations with empathy and professionalism. You thrive in continuous improvement environments, are resilient under pressure, and are solution focused. Experience working with Trade Unions, ACAS, or employment tribunals is highly desirable. About us ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance. Our Purpose? Keeping customers moving, smarter. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.