We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts and coordinating a team to deliver a clean and full store that exceeds customer expectations.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
You will have a strong understanding of your store's performance and be the specialist in delivering practical actions for its improvement through a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
Key Responsibilities:
1. Coordinate the team to deliver an easy shopping experience in the community.
2. Open/close the store and complete duty cover, ensuring decisions benefit customers, colleagues, and safety.
3. Act as the go-to person for operational queries in the absence of the Store Manager.
4. Support the Store Manager in coordinating seasonal, community, and charity events.
5. Maintain store cleanliness, tidiness, and presentation.
6. Prioritize replenishment of key products.
7. Ensure point of sale and shelf labels are accurate.
8. Address overcharges immediately and prevent reoccurrences.
9. Manage queues proactively to enhance the shopping experience.
10. Coordinate colleagues' daily priorities and breaks around trade patterns.
11. Be knowledgeable about store operations and drive improvements.
12. Follow health and safety routines and ensure colleagues do the same.
13. Communicate effectively with the team.
14. Share ideas to simplify operations with the Store Manager.
15. Always prioritize the customer and tailor service to meet their needs.
16. Resolve customer queries promptly, leaving them satisfied.
17. Recognize and celebrate colleagues providing excellent service.
18. Identify and remove obstacles to delivering great service.
19. Resolve colleague queries in the absence of the Store Manager or escalate as needed.
20. Ensure appropriate staffing, managing short-term absences proactively.
21. Act as a Keyholder, attending alarm call outs to ensure safety.
22. Monitor and act on internal communications promptly.
23. Coordinate colleagues to meet customer needs and store operations, reporting issues to the Store Manager.
24. Balance time between service and replenishment areas.
25. Support Store Manager in managing staff absence and conducting return-to-work interviews.
26. Build relationships with Area Manager & People Partner, escalating issues and seeking coaching opportunities.
27. If the store has a Post Office Local, duties include managing daily operations and passing necessary background checks, including a criminal conviction check. Failure to pass these checks will result in withdrawal of the job offer.
Key Skills:
* Communication Skills
* Customer Focus
* Problem-Solving
* Teamwork
* Attention to Detail
* Adaptability
* Technical Skills
* Time Management
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