Job Description
Transformation Management Office (TMO) Coordinator / Project Coordinator
2 Year Fixed Term Contract (start asap)
Salary: £26.700 - £30,300 DOE
On site in Plymouth 4 days per week initially, flexibility of more remote working there after
Your new companyThe organisation is delivering an ambitious transformation programme to modernise its operations and create a seamless, end-to-end customer journey-from initial engagement through to completion and ongoing support. Guided by a long-term strategic vision, it aims to be a leading provider of high-quality, innovative services that deliver measurable impact. At its core is a strong commitment to care, collaboration, diversity, and inclusion, ensuring meaningful value for its communities and stakeholders.This transformation is underpinned by a significant digital programme, including the implementation of a Salesforce CRM platform. This will establish a single source of truth, improve data-driven decision-making, and enable a more connected and efficient user experience.
Your new roleThis is a central coordination and control role within the Transformation and Operational Excellence portfolio. As a Transformation Management Office (TMO) Coordinator, you will act as the "control tower" across programmes, ensuring full visibility, governance, and consistency across all transformation activity.You will serve as the connective layer across programmes-bringing structure and clarity to complex delivery-while ensuring governance, reporting, tools, documentation, and ways of working are consistent, scalable, and reusable. You will not be accountable for delivery outcomes directly. Instead, you will enable strong decision-making, escalation, and assurance by Project Leads and senior stakeholders through high-quality coordination, information management, and governance discipline. If you are highly organised, calm under pressure, and enjoy bringing order to complex work, this role will suit you.
What you'll need to succeedPortfolio Coordination & Integration
* Coordinate activity across the Operational Excellence and wider strategy portfolio, maintaining a single, coherent view of delivery
* Support multiple Project Leads while ensuring alignment across priorities, timelines, and milestones
* Identify, track, and manage cross-programme dependencies, risks, and sequencing conflicts
* Act as the central coordination point for interdependent workstreams
Governance, Reporting & Control
* Maintain core governance artefacts including integrated plans, RAID logs, decision registers, and action trackers
* Prepare high-quality, consistent governance packs, dashboards, and reports for senior stakeholders
* Provide independent assurance on the accuracy, completeness, and quality of reporting
* Ensure risks and issues are captured, assessed, and escalated appropriately
* Apply governance standards, templates, and reporting cycles consistently
* Support governance forums through full secretariat duties, ensuring actions and decisions are tracked through to completion
* Ensure governance processes drive delivery performance, not just compliance
Insight & Decision Support
* Synthesise complex information into clear insights, risks, and actionable recommendations
* Enable effective decision-making by Project Leads and senior sponsors
* Highlight gaps, inconsistencies, and emerging risks proactively
Ways of Working & Delivery Cadence
* Maintain consistent reporting cycles, timelines, and delivery rhythms across the portfolio
* Align planning, reporting, and decision-making cadence
* Track and drive closure of actions, risks, and dependencies
* Escalate delays, risks, and non-compliance in a timely manner
Knowledge Management & Standardisation
* Promote adoption of standardised processes, tools, and best practices
* Support the reuse of outputs and improvements across programmes to avoid duplication
* Maintain a central, version-controlled repository of approved standards and artefacts
* Encourage a "build once, reuse many times" approach
Tools & Information Management
* Own and manage portfolio tools such as SharePoint, Planner, or similar platforms
* Ensure documentation is structured, controlled, versioned, and audit-ready
* Maintain accurate, accessible, and up-to-date portfolio records
Stakeholder Engagement
* Act as a key liaison between Project Leads, delivery teams, stakeholders, and external partners
* Promote transparency, alignment, and effective communication across all activity
* Challenge and influence stakeholders to adhere to agreed governance and delivery standards
* Ensure visibility of risks, dependencies, and delivery impacts
What We're Looking For
Essential
* Degree or equivalent professional experience in a relevant discipline
* Experience in a PMO, project support, coordination, or administrative role across multiple projects
* Experience supporting governance boards and senior stakeholders
* Strong organisational and planning skills with high attention to detail
* Ability to manage dependencies, information, and competing priorities
* Proactive approach, anticipating stakeholder needs and providing support
* Confident use of Microsoft 365 tools (Teams, SharePoint, Excel) and appropriate use of AI tools such as Copilot
* Strong digital and data handling skills, including accurate data entry and secure information management in line with GDPR
* Ability to remain calm, organised, and reliable under pressure
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