Assistant Facilities Manager
Integral UK is one of the UK's leading technical maintenance providers and part of JLL. We deliver high-quality facilities management and engineering solutions across multiple sectors including commercial, healthcare, education, and retail. Our team is committed to excellence, innovation, and sustainability in all aspects of facilities management.
Role Overview
We are seeking an experienced Assistant Facilities Manager to join our dynamic team. The successful candidate will support the Facilities Manager in delivering exceptional hard and soft services across our client portfolio. This role requires a versatile professional who can balance technical knowledge with strong people management skills to ensure optimal facility performance and client satisfaction.
Key Responsibilities
Hard Services Management
* Assist in the oversight of mechanical, electrical, and building fabric maintenance
* Support the implementation of planned preventative maintenance (PPM) programs
* Monitor building management systems (BMS) and coordinate responses to technical issues
* Ensure compliance with relevant building regulations and technical standards
* Participate in energy efficiency initiatives and sustainability projects
Soft Services Management
* Coordinate cleaning, security, reception, and catering services
* Manage waste management and recycling programs
* Oversee space planning and utilization
* Monitor service level agreements (SLAs) for all contracted services
* Conduct regular quality audits of soft services provision
* Porter management
General Management
* Support the Facilities Manager in day-to-day operations
* Manage and develop a team of facilities coordinators and/or technicians
* Assist with budget preparation and monitor expenditure
* Maintain accurate records using CAFM systems
* Develop and maintain strong relationships with clients and contractors
* Respond to and resolve facilities-related queries and incidents
* Ensure compliance with health, safety, and environmental regulations
* Participate in continuous improvement initiatives
Qualifications & Experience
* Minimum 3-5 years' experience in facilities management, with demonstrable experience in both hard and soft services
* Strong technical understanding of building systems and maintenance requirements
* Experience managing service contractors and in-house teams
* Working knowledge of health and safety legislation and compliance requirements
* Proficiency with CAFM systems and Microsoft Office applications
* IOSH Managing Safely certification (or willingness to obtain)
Skills & Attributes
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and proactive approach
* Effective time management and prioritization skills
* Customer service orientation with a commitment to excellence
* Ability to work under pressure and manage multiple priorities
* Team leadership capabilities
* Commercial awareness and budget management skills
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