JOB TITLE
Applications and Security Administrator II
LOCATION
Worcester
DEPARTMENT NAME
Application & Security
DIVISION NAME
Worcester Polytechnic Institute - WPI
JOB DESCRIPTION SUMMARY
The Applications and Security Administrator – Level II is a key member of the IT Systems Engineering and Operations team, responsible for the administration, maintenance, and security of campus applications and supporting systems. This position requires a blend of technical expertise in application management, identity and access controls, and security operations to ensure reliable and secure delivery of technology services across the university. The individual will collaborate closely with application owners, vendors, and IT colleagues to deliver stable, well-managed, and secure systems that support WPI’s academic and operational mission.
JOB DESCRIPTION
Application Administration
1. Administer, configure, and maintain enterprise applications such as CBORD, StarRez, 25Live, and other departmental technologies supporting housing, dining, event management, and related campus operations.
2. Manage upgrades, patches, integrations, and application performance to ensure reliability and availability.
3. Collaborate with departmental stakeholders and vendors to troubleshoot and resolve complex issues.
4. Maintain accurate application documentation, configuration baselines, and system diagrams.
Security Administration
5. Support identity and access management processes across enterprise applications and infrastructure, ensuring least-privilege access and compliance with institutional policies.
6. Assist in maintaining and monitoring system security configurations, certificates, and endpoint protections.
7. Participate in incident response, vulnerability remediation, and risk assessment activities.
8. Contribute to university-wide cybersecurity initiatives, aligning with standards such as NIST and CIS Controls.
Operations & Support
9. Provide Tier II/III technical support for escalated application and security incidents.
10. Monitor system performance, logs, and alerts to proactively identify and resolve issues.
11. Participate in backup, recovery, and business continuity efforts.
12. Develop automation scripts and workflows to improve operational efficiency.
Collaboration & Development
13. Serve as a technical resource and contribute to continuous service improvement initiatives.
14. Collaborate with IT peers, Information Security, and departmental users to improve system reliability and security posture.
15. Maintain awareness of emerging technologies and recommend solutions to improve system performance and security.
Qualifications:
16. Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field; equivalent experience considered.
17. Minimum of 4–6 years of progressive IT experience, including 2–3 years in application administration and/or information security.
18. Experience supporting higher education or large enterprise systems such as CBORD, StarRez, or 25Live preferred.
Technical Skills
19. Solid understanding of authentication, authorization, SSO, MFA, and identity lifecycle management (Azure AD, Okta, etc.).
20. Proficiency with Windows or Linux system administration, SQL databases, and scripting (e.g., PowerShell, Python).
21. Familiarity with IT security frameworks (NIST, CIS Controls) and compliance standards such as FERPA and PCI.
22. Experience with monitoring, logging, and SIEM tools (e.g., Splunk, Microsoft Sentinel).
23. Working knowledge of virtualization, networking, and cloud technologies (Microsoft 365, Azure).
Certifications (Preferred)
24. Microsoft Certified: Azure Administrator Associate or Security Engineer Associate
25. CompTIA Security+ or CySA+
26. ITIL Foundation or similar service management certification
Salary Grade 8: $71,800– $75,000 per year (depending on experience)
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
FLSA STATUS
United States of America (Exempt)
WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals from all backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.