You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of.
Key Role Responsibilities
* Acts as a role model at all times by demonstrating the core values
* Leads the team to create positive memorable experiences by exceeding expectations for all residents.
* Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals
* Ensures marketing campaigns, advertising and promotional activities are effectively implemented
* Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting
* Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.
* Meets targeted revenues by making rate recommendations based on market data and monitors payments.
* Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports.
* Manages the financial performance; attending regular P&L reviews with stakeholders.
* Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
* Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
* Assesses team member training needs and ensure thorough understanding of systems and adherence to policies
* Develops capability of team members in order to meet key performance goals and future succession requirements.
* Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
* Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
* Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.
* Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
* Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
* Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
About You
You should have a strong background in property management, with proven experience in driving revenue, occupancy, service excellence, and profitability in a multi-site operation, ideally within the property sector, leisure, or retail environment. You will be responsible for overseeing a team of 15 members across various roles including Front of House, Maintenance, Security, and Housekeeping, and ensuring smooth operations at the Chapter Lewisham site, which includes 611 beds and a commercial unit. A key part of the role involves excellent organisational skills to prioritise workloads, meet deadlines, and demonstrate good judgment under pressure. You should be proficient in Microsoft Office packages and have the ability to effectively communicate both verbally and in writing. As a team player, you'll collaborate with business leaders, regional managers, and support teams across HR, Finance, and Health & Safety to achieve business objectives. You should also be flexible and adaptable in a fast-paced, changing environment, with the enthusiasm to deliver an exceptional experience for all stakeholders. While proficiency in property management software is preferred, training will be provided. An understanding of UK Health and Safety policies is beneficial, with recognized qualifications such as IOSH or NEBOSH being a plus. A positive, self-aware attitude, combined with strong relationship-building skills, will be crucial in this role.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar's pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at
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