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Guest Services Agent ***
Brand New Opening in Edinburgh this April***
Be part of something extraordinary! Join us for the opening of our iconic 5-star hotel at 100 Princes Street in Edinburgh, Scotland.
We are looking for a Guest Services Agent. This is a full-time role reporting to the Guest Services Manager.
Working pattern: 5 days on and 2 days off / full-time shift work
Requirements: Excellent customer service and interpersonal skills, attention to detail, and previous experience in a luxury hotel environment.
As a Guest Services Agent, you will communicate with guests before and after their arrival, maintain updated guest profiles, and update guest preferences and needs regularly. Upon arrival, you will welcome guests warmly and use their names throughout their stay.
About Red Carnation Hotel Collection: A family-owned hotelier with 18 properties worldwide, awarded for Best Employer (2023) and Sustainable Business (2023), and a three-time recipient of the Princess Royal Training Award (2023).
About 100 Princes Street: Our first hotel in Scotland, featuring original architecture, iconic features, and stunning views of Edinburgh Castle. It will mirror the boutique atmosphere of Hotel 41 in London, TripAdvisor’s top hotel for over 10 years.
What is in it for you?
* Professional training and development
* Recommend a friend and family bonus scheme up to £600
* Free meals on duty
* 30% food and 25% beverage discounts at our outlets
* Complimentary uniform and dry cleaning
* Holiday allowance up to 25 days, increasing with service
* Two paid volunteering days annually
* Employee Assistance Programme
* Recognition incentives, e.g., Employee of the Month (£200)
* Discounted hotel stays globally
* Staff events and recognition programs
Additional details:
* 25 guest rooms and five suites, including signature suites with views of Edinburgh Castle.
* Inspired interiors featuring Scottish explorer themes and bespoke tartans by Araminta Campbell.
* Rooms equipped with modern amenities, including device charging points.
* The Wallace lounge offers dining, bar, library, and tasting experiences with views of Edinburgh Castle.
Join us for this exciting opening! Apply now!
We will scan and store your passport/visa or ID to verify your right to work in the UK.
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