1 day ago Be among the first 25 applicants
Are you ready to take the next step in your career with a company that values your skills and passion? We're looking for a motivated Service Coordinator to become a key part of our growing team at our Baildon office.
If you have a background in maintenance and scheduling administration — ideally within the healthcare service or maintenance sectors — and thrive in a fast-paced, customer-focused environment, this could be the perfect fit. Your confident phone manner, attention to detail, and proactive approach will help ensure our customers receive the high-quality service they expect.
* A supportive and collaborative team culture
* A role where your work truly makes a difference
* The chance to grow within the company
* A competitive salary with additional benefits included
If you're organised, enthusiastic, and ready to hit ground running - we want to hear from you.
Here's what you need to know:
Salary: £26,000 - (up to £32,000 depending on bonuses)
Reports to: Service Team Leader
Purpose: To provide the first point of contact with clients, interacting with Regional Account Managers to handle post-sales maintenance scheduling requirements and fault logging.
Key Responsibilities
* To work within the requirements of the company's quality management system - at all times
* Process the scheduling administrative work of the department as instructed in an efficient and timely manner
* Ensure a polite, courteous and efficient telephone service is provided as a point of contact within the company.
Knowledge, Skills and Experience:
* Strong maintenance/scheduling administration skills with ability to use a range of PC software applicable to the role
* Professional with excellent interpersonal skills and telephone manner
* Self-motivated to deliver excellent customer service
* Sound planning and organisation skills
* Excellent attention to detail
* Team player with passion and drive
* Capable of using own initiative
* Experience of working in a demanding fast-paced environment
* Ability to prioritise workload
* Technical know-how and strong problem solving abilities
* Experience working with the engineering/maintenance sectors are preferred
Tasks:
* Process contracts through to invoice as directed by the team leader
* Process invoices based on the work done by engineers as received via the Drop Box
* Process new incoming faults
* Report major fault issues immediately to the Team Leader/Sales & Service Manager
* Progress existing faults
* Booking in engineer visits - review diary and assign dates ensuring engineers have a full days work where possible
* Run reports for outstanding work for each engineer as directed
* Process technical loans to cover equipment removed for repair
* Ensure all loan equipment has been recovered
* Review and resolve any client issues, liaising with the Team Leader / Sales & Service Manager wherever necessary
* Provide support to customer queries
* Support management team in any other tasks as required
If you're interested in this role, please email a copy of your CV and cover letter to taz.bains@aneticaid.com
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Medical Device
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