We are looking for an experienced Senior HR & Payroll Analyst to support a large scale, high volume shared service environment as part of a major transformation programme. This role blends operational delivery with process improvement and requires someone who is confident working in fast paced, high transactional HR and payroll settings. Job title: Senior HR & Payroll Functional Analyst Job Description: What you’ll be doing: Operating within a large HR & Payroll shared service environment, supporting high‑volume transactional activity. Managing significant volumes of pay‑impacting changes, ensuring all downstream HR documentation (contracts, letters, schedules) is produced accurately and on time. Creating and maintaining SOPs, process maps, workflows, and test scripts to support operational delivery. Supporting deep‑dive analysis, reviewing existing processes and identifying opportunities to streamline and improve ways of working. Working closely with HR, Payroll, and programme teams throughout a major systems transition and transformation programme. Contributing to workflow design and operational enhancements, helping shape how HR & Payroll services are delivered in a high‑volume environment. Acting as an experienced operator within the team — taking ownership of complex tasks, providing guidance to Analysts, and upholding quality across transactional outputs What we’re looking for: Essential: Experience working in large HR/Payroll shared service centres or outsourced operational environments. Strong background in high‑volume transactional HR and payroll work, where the two functions are closely connected. Experience supporting major systems transitions (e.g., SAP ↔ Oracle) or large‑scale transformation programmes. Background from public sector (Civil Service, NHS Trusts, county councils) or large scale organisations Ability to confidently create and maintain: - Standard Operating Procedures (SOPs) - Process maps and workflows - Test scripts for systems or process validation - Strong analytical capability and comfort with reviewing processes and identifying operational improvements. Ability to manage multiple priorities in a fast‑moving, transformation‑heavy environment. High attention to detail and accuracy within high‑volume, complex change environments. Strong communication skills and confidence working with HR, Payroll and programme stakeholders. - Proactive, solutions-driven approach with the ability to work independently and support junior team members where required About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences What’s in it for you? Salary of up to £ 57 590,00 plus benefits Home-based position 23 days’ holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. CareersWithPurpose Customer first, always Fearless innovation✅ Achieve together Everyone is valued What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds Location: Home-Based - GBR, United Kingdom Time Type: Full time Contract Type: Permanent