Join to apply for the Logistics Tech Returns Administrator role at Yusen Logistics
Continue with Google Continue with Google
3 days ago Be among the first 25 applicants
Join to apply for the Logistics Tech Returns Administrator role at Yusen Logistics
Get AI-powered advice on this job and more exclusive features.
Sign in to access AI-powered advices
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of
continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a Full-time Tech returns Administrator to be based at our site in Wellingborough (NN8 6BS).
As a Tech returns Administrator, you will provide effective, efficient, timely and professional administrative support to meet customer contract requirement. Planning collection / deliveries based on product availability and customer requests. Preparing and processing relevant delivery / collection documents and updating reports. Processing credits for returned orders and answering queries regarding discrepancies.
This is a Full time permanent position offering a salary of £26499.63 (depending on experience).
The working schedule is predominantly Monday to Friday working 08:00 till 16:00
Benefits:
* 25 days' holiday (in addition to the bank holidays) and an option of 5 days Volunteering Leave annually
* Employee Referral Scheme
* Cycle to Work scheme
* Critical Illness Cover
* Health cash plan
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition-
* On Site Mental health First Aiders
* Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
* Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
* Tailored development and career opportunities
Key responsibilities:
* Effectively responding to customers in a timely and professional manner using both email and telephone
* Dealing with customer queries about deliveries and collections
* Effectively investigate customer queries in relation to orders, deliveries or collections undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues
* Ensure that all all-relevant reports are sent to the customer at the agreed times
* Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity.
* Develop and maintain excellent customer relationships, acting as the key customer contact for collection queries
* Maintain and improve current working relationships with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust confidence.
* To ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures
Key Requirements:
* Knowledge of logistics software or transport management systems
* experience of working within a Administration department
* Excellent Customer Service Skills
* Good, strong communication skills and telephone manner
* Highly organised
* Ability to work under pressure and meet the deadlines
* Excellent attention to detail
* Good IT skills –MS office and excel.
* Experience of working in a fast-paced environment.
We thank all applicants for their interest, however, only those under consideration will be contacted.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Part-time
Job function
* Job function
Information Technology
* Industries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Yusen Logistics by 2x
Get notified about new Technical Administrator jobs in Wellingborough, England, United Kingdom.
Northampton, England, United Kingdom 3 weeks ago
Ampthill, England, United Kingdom 3 weeks ago
Northampton, England, United Kingdom £55,000 - £60,000 3 weeks ago
Service Desk Analyst / IT Support Help Desk Technician
Milton Keynes, England, United Kingdom 1 week ago
Northampton, England, United Kingdom 1 week ago
Northampton, England, United Kingdom 1 month ago
Milton Keynes, England, United Kingdom 1 month ago
Kelmarsh, England, United Kingdom 1 month ago
Collingtree, England, United Kingdom 5 days ago
Northampton, England, United Kingdom 1 month ago
Milton Keynes, England, United Kingdom 2 days ago
Northampton, England, United Kingdom 3 weeks ago
Kettering, England, United Kingdom 3 days ago
Lutterworth, England, United Kingdom 18 minutes ago
Huntingdon, England, United Kingdom 2 days ago
Market Harborough, England, United Kingdom 1 day ago
Milton Keynes, England, United Kingdom 2 days ago
Technical Administrator/Welding Coordinator
Northampton, England, United Kingdom 2 weeks ago
Bedford, England, United Kingdom 3 days ago
Milton Keynes, England, United Kingdom 2 weeks ago
Wellingborough, England, United Kingdom 1 week ago
Milton Keynes, England, United Kingdom 2 weeks ago
Senior Administrator - The Lodge & Fowlmere
Sandy, England, United Kingdom 3 days ago
Executive Assistant to the Director of Service Transformation - 31297
Northamptonshire, England, United Kingdom 2 hours ago
Rugby, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr