Position Type: Permanent, Part-Time Salary: 17,700 per annum Working Hours: Monday to Friday, 09:3015:00 (25 hours/week, excluding Bank Holidays) Start and finish times are negotiable, but presence in the office five days a week is required. Location: Office-based, Ipswich area Includes a 30-minute lunch break. Principal Responsibilities - Credit Control Ledger Management - Process supplier and sales invoices - Record customer payments - Company Credit Card Administration - Reconcile expense sheets with statements - Resolve related queries - Rebate Processing - Secure authorisation and process merchant rebates (excluding specific accounts) - Bank Reconciliation - Post customer payments from online banking - General Administrative Support - Assist with ad hoc duties across the accounts function - Customer Interaction - Provide first-line telephone support in collaboration with the Customer Support team Person Specification Skills Competencies - Proficient in Microsoft Excel (preferred) - Strong verbal and written communication - Professional and friendly telephone manner Qualifications - Bookkeeping certification (desirable) - AAT qualification (desirable) Experience - Minimum 2 years in a credit control or accounts role Systems Knowledge - Experience with bespoke systems beneficial (training provided) Personal Attributes - Calm and composed under pressure - Flexible and adaptable to business needs - Positive, proactive “can-do” attitude Core Values - Passionate Committed to quality and staff development - Respectful Promotes sustainability, inclusion, and equality - Innovative Focused on customer-driven product development - Dependable Operates with integrity and transparency - Customer-Centric Builds strong, lasting relationships