We are recruiting for a Technical Support Engineer to join a quality-driven manufacturing organisation. This role sits at the interface between customers, engineering, and operations, providing expert technical support for issues arising after product delivery. The successful candidate will take ownership of technical issues reported by customers, investigate root causes, coordinate effective resolutions, and ensure feedback is captured to drive product and process improvement. As Technical Support Engineer, you will be the primary technical contact for customers experiencing product or installation issues. You will manage cases from initial enquiry through to resolution, working closely with internal engineering, production, planning, and site teams to deliver safe, timely, and high-quality outcomes. Key Responsibilities Act as the main technical point of contact for customer support queries following product delivery. Take ownership of technical support cases, managing them through investigation, planning, resolution, and closure. Carry out on-site visits where required to inspect issues, assess failures, and gather technical evidence. Diagnose faults using structured problem-solving and root cause analysis techniques. Determine appropriate corrective actions and coordinate their implementation with internal teams. Support planning and scheduling of site activities, ensuring work is carried out safely and efficiently. Prepare technical documentation, including risk assessments, method statements, and work scopes Monitor progress of technical interventions and ensure outcomes meet quality and customer expectations. Experience & Skills: Engineering qualification or equivalent hands-on technical experience. Background in technical support, service engineering, quality, manufacturing, or a related technical role. Strong fault-finding and diagnostic capability. Experience dealing directly with customers in a technical environment. Ability to interpret engineering drawings, specifications, and technical data. Confident communicator, able to explain technical issues clearly to both technical and non-technical audiences. Well organised, with the ability to manage multiple cases and priorities.