Salary £28,142 - £32,061 per annum | Permanent, Full Time | 37 hours per week | Pro Rata
This role is not open to international sponsorship.
About The Role
Do you want to make a real difference to the quality of care and support provided to older people across Lancashire? We are looking for a Service Officer to support the delivery, quality and performance of Older People Services. You will work alongside management teams to help ensure services are safe, effective, compassionate and person‑centred.
This is a varied role with opportunities to build your skills in quality monitoring, performance reporting and service improvement - helping teams to maintain high standards and improve outcomes for people who use our services.
What You’ll Be Doing
* Carry out and support quality and performance activity across Older People Services, including audits, monitoring, quality assurance checks and data analysis.
* Support services to meet contractual, policy and regulatory requirements, helping to evidence good practice and address any gaps.
* Collate information, produce reports and maintain evidence packs to support service oversight, assurance visits and improvement planning.
* Work collaboratively with managers and colleagues to identify learning, share themes and support continuous improvement activity.
* Support the Senior Operations Manager with service activity, projects and liaison with internal and external stakeholders as required.
Your work will support our vision to be the best quality service, safely supporting older people with kindness, dignity, care and compassion to live their life, their way.
What We’re Looking For
* Has experience of working in a service support, quality, performance or operational role.
* Is well organised, with strong attention to detail and the ability to manage competing priorities.
* Can analyse information and present it clearly to support decision‑making.
* Communicates confidently and professionally with a wide range of people.
* Demonstrates a commitment to dignity, respect, equality and person‑centred practice.
* Experience of quality, governance or service improvement is an advantage.
What We Offer
* A competitive salary and Local Government Pension Scheme.
* Generous annual leave entitlement plus bank holidays.
* A comprehensive induction and access to ongoing training and development.
* Opportunities to develop your career within a large, supportive organisation.
* We are a Foundation Living Wage Employer, paying above the National Living Wage.
* On the job support, with opportunities to progress through training and development.
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community.
Additional Information
This post may require travel across services in Lancashire. You will be required to provide a car for use in connection with the duties of this post and you must be insured for business use. However, we may consider you if you cannot drive because of a disability.
This post is subject to a Disclosure and Barring Service (DBS) check.
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