Bristol, Edinburgh, Manchester, Newcastle-upon-Tyne, Telford, Worthing
Job Summary
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At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
This role is within the Analysis Guild in the Chief Data and Information Office (CDIO), working across projects supporting Borders and Trade (B&T). Within CDIO, the Business Analysis professionals play an essential role in delivering high quality analysis using different methodologies and techniques to define technical requirements.
The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties.
Job Description
As a Lead Business Analyst in the Analysis Guild in CDIO Borders and Trade, you will form part of the leadership team responsible for delivering analysis across Borders and Trade projects.
You will collaborate with Programme and Product leads to shape up BA work and ensure the appropriate resource mix to meet the project needs. Using your experience and expertise, you will provide guidance and training to BAs, setting the standards for our work.
You will also employ your extensive experience at a strategic level on complex initiatives to lead BAs on projects and products where required.
Within the Analysis Guild there are ample opportunities for personal and professional development, through bespoke training, development opportunities and formal certification.
We are holding the following Information Sessions
G7 Business Analyst Candidates Information Session Thursday 05 June 2025
G7 Business Analyst Candidates Information Session Friday 06 June 2025
As a Lead Business Analyst in the Analysis Guild in CDIO Borders and Trade, you will form part of the leadership team responsible for delivering analysis across Borders and Trade projects.
You will collaborate with Programme and Product leads to shape up BA work and ensure the appropriate resource mix to meet the project needs. Using your experience and expertise, you will provide guidance and training to BAs, setting the standards for our work.
You will also employ your extensive experience at a strategic level on complex initiatives to lead BAs on projects and products where required.
Within the Analysis Guild there are ample opportunities for personal and professional development, through bespoke training, development opportunities and formal certification.
We are holding the following Information Sessions
G7 Business Analyst Candidates Information Session Thursday 05 June 2025
G7 Business Analyst Candidates Information Session Friday 06 June 2025
Person specification
* Manage the resourcing and allocations of business analysts across CDIO Borders and Trade initiatives.
* Support the Head of Guild when needed, making decisions with delegated authority and being part of the Border Services Delivery Extended Senior Leadership Team.
* Directly line manage a team of Senior BAs through quality performance and development conversations to monitor delivery and support career development.
* Act as a point of escalation for management issues and project challenges.
* Build capability within the Guild and the Business Analyst Profession by promoting and managing learning and development, actively sharing knowledge on BA tooling and methodologies.
* Engage with BA practice leads to share knowledge and ensure Guild alignment with BA or equivalent experience in practices (processes, tooling, and methodology).
* Set the direction for business analysis within a programme of work, guiding decision-making, and influencing the formulation of plans.
* Ensure that proposed solutions align with CDIO B&T organisational strategy/Transition to Product based ways of working and desired outcomes.
* Direct the approach to requirements management, influencing the prioritization of complex requirement sets, enabling long-term strategic decision-making and short-term tactical fixes.
* Help deliver a programme of Continuous Improvement by exploring opportunities to improve our key reporting and workflow management processes and support/lead on employee engagement initiatives.
Essential Criteria
* Demonstrable knowledge and experience of IT Delivery, and Technology Strategies.
* Experience of working in a Technical Business Analysis role gained from working in a digital environment.
* Experience in helping teams adopt a range of Agile tools and techniques to undertake business analysis.
* Demonstrable skills in communication and facilitation, process mapping, analysis and modelling, customer journey mapping, requirements engineering, developing user stories, and acceptance criteria.
* Proven experience in line managing Business Analysts.
* Proven experience of leading Business Analyst communities.
* Demonstrated experience in supporting the Business Analyst Profession through providing training, leading workshops, and sharing standard methodologies (both in and out of government).
* Proven ability to engage with senior management to resource teams supporting service delivery.
* Demonstrated skill in identifying and collaborating with stakeholders and customers, managing expectations, and requirements.
Desirable Criteria
* Knowledge and expertise to advise businesses and stakeholders how to develop software solutions including designing and implementing user needs and requirements based on customer centric values.
* Experience of creating business analysis centre of excellence and promoting best practice.
* Experience of working in and with multi-disciplined teams.
* Knowledge of customs and trade regulations or related domains.
* BCS Diploma in Business Analysis or equivalent experience in a Business Analyst role.
Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
* Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
* Family friendly policies.
* Personal support.
* Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Selection process details
How To Apply
As part of the application process, you will be asked to provide the following:
* A name-blind CV including your job history and should cover up to the last 5 roles where applicable. Your CV should give a brief summary of what you have delivered and any key achievements for each role (Maximum 150 words per role).
* A 750-word personal statement. Your Personal Statement should provide details on how you meet the essential criteria for this role, by stating what you have done and how you went about it, it should be aligned to demonstrate your suitability for this role.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.
Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift
At sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview your experience will be assessed against the essential criteria provided within the person specification element of the job advert.
You will also be asked to produce a 10 minute presentation on a complex project you led the analysis on and delivered impactful results for.
Interviews will take place virtually via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application –406810 & vacancy closing date 13/06/2025’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.
Additional Information
We are looking into ways to enhance the applicant experience.
As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement.
Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC’s use of AI.
If you don’t want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to talentacquisitionaiteam@hmrc.gov.uk
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
* Name : Simon Koefman
* Email : simon.koefman@hmrc.gov.uk
* Telephone : 03000 546586
Recruitment team
* Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website. #J-18808-Ljbffr