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Contract: Full Time - Permanent
Working Hours: 37 hours, Monday to Friday
Work Arrangement: Hybrid - 2 days in the office, 3 days remote
About the Role
Power NI, part of Energia Group, has an exciting opportunity for Credit Controllers based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual. You will proactively engage with domestic customers facing difficulties paying their energy bills via inbound and outbound calls.
We seek candidates who can work in a fast-paced environment, understand customer perspectives, actively listen, acknowledge concerns, focus on solutions, set boundaries/expectations, and seek support and feedback when needed.
About You
* Experience in having difficult conversations in a target-driven environment
* Resilience, empathy, and adaptability in the workplace
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficiency in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living Review
* 23-25 days holiday allowance + 11 statutory days, with the option to buy more
* Career progression and development opportunities (almost 100% internal promotions)
* Internal L&D courses, mentoring, external networking, and ongoing learning
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care and sick pay
* Award-winning wellbeing programs and wellbeing fund
* Gym equipment/membership, reflexology, sports club, social club, virtual gym membership, free flu jab, cycle-to-work scheme, volunteering days, and more
If energy moves you, explore how you can be part of the energy transition. All applications should be submitted online. After the vacancy closes, we will review submissions and contact candidates for the next steps.
Best of luck!
Skills
* Credit Controller
* Resilience
* Communication (Verbal and Written)
* MS Office
* Negotiation
Benefits
* Performance Bonus
* Pension Fund
* Paid Holidays
* Medical Aid/Health Care
* Laptop
* Career Development
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