Cloud Support Engineer - Shropshire (Hybrid)
Salary: £45,000 - 55,000
My client are looking for a Cloud Support Engineer to join their Shropshire-based team. You'll help keep our cloud platforms stable, secure, and fast-moving. This hybrid role offers two days in the office and three from home.
Key Responsibilities
* Own and resolve infrastructure helpdesk tickets
* Build and maintain cloud environments with Terraform and Ansible
* Troubleshoot Azure and AWS (VMs, VPNs, firewalls, DNS, Backup Vaults)
* Support software releases with the DevOps team
* Automate deployments and improve processes
* Ensure compliance with security standards (ISO27001, PCI-DSS)
* Document fixes and share knowledge
Required Skills and Experience
* Hands-on experience with Azure and AWS
* Strong Terraform and Ansible skills
* Knowledge of cloud networking, Windows, and Active Directory
* Ability to explain complex issues simply
* Experience with ticketing systems (e.g. Jira) and support workflows
* Awareness of cloud security best practices
* Bonus: SQL Server, SMTP, IIS, CI/CD pipelines, and an interest in AI
What's on offer
* 25 days holiday (plus bank holidays)
* Wellbeing days, enhanced pension, and volunteering opportunities
* Salary sacrifice schemes (EVs, cycle-to-work)
* Employee Assistance Programme and annual health check
* Flexible benefits, retail discounts, and bonus scheme
* Regular socials, learning forums, and conferences (UK & abroad)
* A welcoming office with free breakfast, fruit, drinks, and snacks
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