Contract
15 hours per week, worked across 2 days
Job purpose
Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Key responsibilities
100% Customer Focus
* Greeting customers with a friendly smile
* Helping customers with product selection
* Offering additional link sales
* Ensuring all customers receive excellent customer service every time
* End to end customer service including till operations
Stock Management
* Ensuring the store is fully replenished
* Goods receiving duties
* Stocktaking and inventory compliance
* Merchandising & pricing
Housekeeping / Health & Safety
* Keeping the store well presented at all time
* Ensure the safe usage of all the cleaning materials
* Ensuring store and stock rooms are kept tidy in line with H&S
* Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
Security
* Ensuring security of stock on shop floor and compliance of till inventory
* Responsible for the shop floor security when on shift
* Awareness of potential security risks out with store and part of the greater airport community
Person Specification
* Good Communication skills (both verbal & written)
* Adaptability to the changing environment
* Ability to work in a team and individually
* Ability to work well under pressure
* Excellent Interpersonal skills
* Ability to provide professional standard of services
* Reliable in attendance and time keeping
* Self-motivated
Hours
37.5 hrs, worked over 5 days - Shift Pattern: between 3.30AM - 9PM.
Our values: Can you feel the HEAT?
Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday.
HONESTY
Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
EXCELLENCE
Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
AGILITY
Working in a fast-paced environment | Adapting well to change | Always striving to improve
TEAM SPIRT
Working together as one team | Supporting each other | Being active partners in our wider communities
We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
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