Account Manager – Property & Hospitality London (Hybrid: 3 days office / 2 remote) £28,000 – £35,000 DOE + Bonus (OTE up to £38K) Full-time, Permanent
We’re hiring on behalf of a rapidly growing business in the premium short-let property sector. This is a fantastic opportunity for a motivated and personable Account Manager to join a collaborative team focused on high-end homes across London.
The Role: As an Account Manager, you'll be the key point of contact for homeowners — building trust, maximising the performance of their properties, and ensuring long-term relationships. You’ll manage a personal portfolio of high-value homes and take ownership of profitability, retention, and host experience.
This is a varied role combining client management, pricing strategy, problem-solving, and occasional property visits. It's ideal for someone who thrives in a people-focused, commercially aware environment.
Key Responsibilities: Build and maintain strong relationships with hosts/homeowners
Review portfolio performance and suggest pricing changes based on market data
Manage host retention and re-engagement campaigns
Act as point-of-contact during guest issues, insurance claims, or escalations
Collaborate with operations and property teams to deliver seamless service
Regularly meet with hosts (virtually or on-site) to review performance and opportunities
Sign off and monitor host-related costs
Support onboarding and integration of new homes
What We’re Looking For: Experience in account management, client services, or sales
Interest in or exposure to property, hospitality, travel, or design
Strong communication skills – both written and face-to-face
Commercial mindset and data-savvy
Personable, proactive, and solution-oriented
Comfortable with CRM systems (HubSpot experience a plus)
Able to work independently and as part of a team
What’s on Offer: £28,000 – £35,000 depending on experience
Bonus scheme based on portfolio performance (OTE up to £38K)
Hybrid working model (3 days office / 2 days remote)
25 days holiday + UK bank holidays, with extra days based on tenure
Supportive and social team culture
Ongoing training and development opportunities
Exposure to high-end London homes and client relationships
Clear path for career progression within the business
Apply Now If you're a confident relationship-builder looking for a fresh challenge in a dynamic sector — we’d love to hear from you.
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