Customer Service Assistant – Clydebank Post Office
Job Type: Part-time
Hours: 25 hours per week
Location: Clydebank Post Office
Salary: £12.30 per hour
Start Date: Within the next few weeks
About the Role
We're looking for an experienced, proactive, and reliable Customer Service Assistant to join our friendly team at Clydebank Post Office. This is a fast-paced, customer-facing role ideal for someone who thrives on delivering exceptional service and enjoys working with the public.
Key Responsibilities
* Deliver first-class customer service across all Post Office services
* Advise customers on postal options to suit their needs
* Handle transactions for pensions, benefits, bill payments, and foreign exchange
* Carry out business and personal banking transactions
* Process passport applications and DVLA services
* Sell high-quality greeting cards and gifts
* Replenish and merchandise stock (cards, gifts, stationery)
* Reconcile stock and cash accurately
* Maintain shop floor cleanliness and comply with security procedures
What We're Looking For
* Excellent customer service and communication skills
* Warm, friendly, and outgoing personality
* Confidence in handling cash accurately
* Strong up-selling and customer retention abilities
* Great organisational skills and ability to multi-task
* Proactive attitude and keen eye for detail
* Honesty, trustworthiness, and strong work ethic
* Reliability and flexibility to adapt to changing needs
* Fluency in English (spoken and written); additional languages are a bonus
* Post Office experience preferred but not essential – full training provided
Working Hours
* Monday to Friday: 09:00 – 17:30
* Saturday: 09:00 – 16:00
* Flexibility required during service hours
How to Apply
If you're enthusiastic, energetic, and ready to roll up your sleeves, we'd love to hear from you
Please submit your CV and a covering letter explaining why you're the ideal candidate. Be sure to include your availability and notice period if currently employed.
Job Types: Part-time, Permanent
Pay: £12.30 per hour
Expected hours: 25 per week
Benefits:
* Company pension
Work Location: In person