An exciting opportunity has become available for a Night Manager to join our Front Office team at Grosvenor House Suites!
Reporting to the Front of House Manager, the Night Manager is responsible for the smooth running of the Reception and the hotel at night. The ideal candidate will ensure the efficient operation and coordination of reception and the hotel, guaranteeing optimum profitability and guest satisfaction, and adhering to the standards of service required in accordance with the company and suite policies, procedures, and objectives. You will ensure through effective supervision that all services offered in the reception are always available and are carried out with the utmost efficiency and courtesy as per the guidelines established and documented in the Rooms Operations Manual.
Working with a Night Receptionist as well as a team of 6 at nights.
About us
Grosvenor House Suites offers a luxurious and sophisticated lifestyle at Londons most exclusive address. Enjoy the refined services of a luxury hotel combined with the privacy, comfort, and generous living space of a contemporary Mayfair residence. Located on the corner of Park Lane and Mount Street, Grosvenor House Suites is convenient for the boutiques and galleries of Mayfair and overlooks iconic Hyde Park.
About you
Previous experience as a Hotel Night Manager is essential
5 star hotel experience preferred
Experience of Middle Eastern guests desired
Key skills
Motivational Manager
Attention to Detail and Quality Focussed
* Friendly, approachable and professional
* Knowledge of Opera Cloud desired
Whats in it for you...
A competitive salary and inclusion to our discretionary service charge scheme
20 days holiday (plus an extra day for your birthday!), pension and life assurance
Medicash to claim money back and get access to lots of ways to support your physical & mental wellbeing
We have a confidential EAP hotline for any support you require and a network of mental health first aiders
Enjoy a complimentary night at GHS with breakfast and a meal for two when you pass your probation
Free night at the Hotel every year to celebrate all of your hard work
Nutritious meals provided during the day
Regular team get togethers, summer party and spectacular Winter Ball
Excellent discounts across Highgate Hotels and at Grosvenor House Suites
Ongoing training opportunities to support internal promotions
Enhanced family leave for when youre expanding your family
A monthly diversity and inclusion calendar, full of events for you to learn, celebrate and make a positive impact.
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