Overview
Haslemere Health Centre is a GP practice located in the Surrey Hills. We are a large multidisciplinary team with a focus on high-quality, patient-centred care. We are seeking a motivated and experienced Business & Practice Manager to lead the operational, strategic, and financial management of the practice. This is a senior leadership role, supported by the Partners, an Operational & Finance Manager, a Nurse Clinical Lead, a Pharmacy team lead and a Reception lead.
What We Offer
* Competitive salary: £45,000 – £65,000 (dependent on experience).
* NHS Pension Scheme.
* Private Medical Insurance (Vitality).
* Generous annual leave entitlement.
* A supportive, inclusive, and high-performing team environment.
* Opportunities for CPD and leadership development.
* The chance to shape the future direction of a major local healthcare provider.
Main duties and responsibilities
Job Purpose
The Business & Practice Manager will be responsible for the overall leadership, performance, and development of the practice across the following key areas:
* Supporting the GP Partners to uphold the values and aims of the practice
* Strategic planning and innovation
* Financial and business operations
* HR and workforce development
* Operational efficiency and systems management
* Regulatory compliance (CQC, GDPR, Health & Safety)
* Stakeholder engagement and partnership working
Key Responsibilities
1. Strategic & Business Planning
* Develop and implement the practice's strategic and business plans.
* Identify growth opportunities, new income streams, and partnership working.
* Lead business development projects and change management initiatives.
* Work with PCN colleagues to align services and pursue collaborative funding.
2. Financial & Contract Management
* Oversee all financial operations (based on Xero): budgeting, forecasting, reporting, and cash flow.
* Maximise income through QOF, Enhanced Services, PCN DES, and private income.
* Manage practice contracts and ensure NHS and PCN compliance.
* Liaise with accountants, payroll providers (IRIS), and external auditors.
* Oversee staff PAYE, NI and NHS pension contributions.
* Ensure indemnity cover and locum insurance cover is in place.
3. Leadership & HR Management
* Lead and support a large administrative and clinical support team.
* Manage recruitment, staff development, training, and appraisals.
* Oversee workforce planning, skill mix optimisation, and succession planning.
* Promote staff wellbeing, retention, and a positive culture.
4. Operational Management
* Ensure effective day-to-day running of the practice and its systems.
* Monitor and improve clinical and administrative workflows and patient access.
* Lead service delivery reviews to improve efficiency and quality.
* Manage practice premises, facilities, and contracts (cleaning, maintenance, etc.).
5. Compliance, Risk & Quality
* Ensure compliance with CQC regulations, Health & Safety law, and GDPR.
* Maintain up-to-date policies, procedures, and risk assessments.
* Lead on clinical governance administration, audits, and regulatory inspections.
* Develop and monitor business continuity and emergency response plans.
6. Digital & IT Management
* Oversee IT systems (EMIS, Docman, AccuRx, telephony) and digital workflows.
* Lead digital transformation and service innovation initiatives.
* Ensure data security and reporting accuracy.
7. Patient & Stakeholder Engagement
* Respond to patient feedback professionally and support Patient Participation Groups (PPG).
* Represent the practice at PCN, ICB, and external stakeholder meetings.
* Build strong relationships with the wider healthcare community.
Person Specification
Essential:
* Proven senior management experience, preferably in general practice, NHS, or healthcare.
* Strong financial literacy and experience managing large budgets and income streams.
* Excellent leadership and HR management capabilities.
* In-depth knowledge of NHS structures, primary care operations, and regulatory frameworks.
* Excellent organisational, communication, and interpersonal skills.
* Proficient in Microsoft Office and primary care systems (EMIS, Docman, etc.).
* Strategic thinker with a hands-on, problem-solving approach.
* Dependable, flexible, honest and trustworthy.
* Ability to listen and empathise to manage and resolve problems diplomatically.
* Driving licence.
Desirable:
* Degree or qualification in Business, Management, or Healthcare Leadership.
* Experience managing a large general practice (10,000+ patients).
* Familiarity with CQC inspections, QOF, Enhanced Services, and PCN DES.
* Project management or service redesign experience.
* Experience working with or within Primary Care Networks.
How to Apply
Please send your CV and a covering letter outlining your suitability for the role to:
Dr Phil Ridsdill Smith, Senior GP Partner, phil.ridsdillsmith@nhs.net
You would be welcome to visit the surgery on Wednesday 17th September 2025 between 2 and 4pm to look around and meet the team.
Closing date for applications: Monday 22nd September 2025
Location and Employer Details
Employer: Haslemere Health Centre
Address: Haslemere Health Centre, Church Lane, Haslemere, Surrey GU27 2BQ
Website: https://www.haslemerehc.nhs.uk/
Note: This posting is subject to the Rehabilitation of Offenders Act and UK registration requirements as detailed in the original job content.
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