Overview
Saipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is “One Company” organized into business lines: Asset Based Services, Drilling, Energy Carriers, Offshore Wind, Sustainable Infrastructures, Robotics & Industrialized Solutions. Always oriented towards technological innovation, the company’s purpose is “Engineering for a sustainable future”. Saipem is committed to supporting its clients on the energy transition pathway towards Net Zero, with increasingly digital means, technologies and processes geared for environmental sustainability. Listed on the Milan Stock Exchange, it is present in more than 50 countries and employs about 30,000 people of over 130 nationalities.
Responsibilities
* Provide 1st and 2nd level IT support to end users resolving hardware and software issues
* Install, configure and maintain operating systems and software applications
* Liaise with external providers (printing, mobile and audio services)
* Participate in IT projects like upgrades, deployments and system improvements
* Prepare relevant assets to be ready for new employees’ onboarding and life cycle
* Maintain IT asset inventory and physical security in the data centre, ensuring equipment is tidy
* Manage administrative privileges, passwords and user access in line with control procedures and policies
* Amend technical support documentation to provide guidance on errors and troubleshooting within the team
* Manage support requests, incidents and resolutions in the ServiceNow help desk
Qualifications
Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar
Education: HNC, HND or bachelor’s degree or equivalent
Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco
IT skills: MS365, Windows and ServiceNow
What we offer
* Contractor position PAYE, full time 37.5h / week
* IR35: Inside
* Hybrid working model: Smart Working options and flexible hours after initial training at the office
* One Saipem Way soft skills model focusing on skills development, career growth and collaboration
* Location: Kingston upon Thames
* Start date: as soon as a successful candidate is identified
Please note: All applicants must reside in the UK and possess full, permanent UK right-to-work status. Saipem is unable to offer sponsorships.
Privacy and Data • Notice
All personal data collected as part of the application will be processed in accordance with UK GDPR and the Data Protection Act 2018. For details, please contact sltdprivacy@saipem.com.
Apply now
Please start your application process. IMPORTANT: Please upload a PDF version of your CV to enhance functionality in the system.
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