Description:
Customer Service Advisor
Part-Time | 12-Month Fixed-Term Contract
Location: Durham
Hourly Rate: £12.60 – £18.90
Key Details:
Hours: 27.5 per week
Shifts: 9:00–11:00 AM or 2:30–4:30 PM
Weekend Work: 3–5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)
Perks:
Vouchers awarded for star performance
Free tea and coffee available onsite
About the Role
We’re looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.
What You’ll Be Doing
1. Handling inbound and outbound calls, emails, and customer enquiries
2. Completing transactions and maintaining accurate digital and manual records
3. Managing daily workloads to meet deadlines
4. Escalating non-routine queries appropriately
5. Collaborating with team members to support overall performance
6. Providing general administrative support
7. Ensuring compliance with internal controls and audit requirements
What We’re Looking For
8. Candidates from all customer service backgrounds
9. Strong communication and interpersonal skills
10. Proven ability to work effectively in a team or structured environment
11. Good organisational and time management skills
12. Excellent attention to detail and accuracy
13. Commitment to delivering high-quality customer service
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.