Are you an experienced IT Support Engineer with MSP experience? Do you thrive in a dynamic B2B support environment and enjoy resolving technical challenges across a range of technologies? Equation Recruitment is working on behalf of a fast-growing Managed Service Provider based in Bicester, recruiting for a proactive and technically capable IT Support Engineer to join their expanding team. This role sits firmly between 1st and 2nd line support, ideal for someone who has already built a solid technical foundation and is now ready to step up. What’s on Offer? * Salary of £25,000–£30,000 (DOE) * Monday to Friday, office hours * Access to certifications and career progression * Exposure to varied B2B client environments and technologies * Collaborative team culture focused on growth and development The Role You will be responsible for delivering high-quality technical support to business clients across the UK. From handling escalated support tickets to assisting in project delivery, you'll play a key part in keeping our clients operational, secure, and well-supported. Your Responsibilities: * Managing and resolving 1st and 2nd line support issues efficiently and professionally * Troubleshooting across Microsoft 365, Teams, SharePoint, Outlook, and Windows 10/11 * Networking: DNS, DHCP, VPN, routers, switches, and firewalls * Device setup and deployment including laptops, mobile devices, and VoIP systems * Working alongside senior engineers on migrations and technical projects * Maintaining service documentation and ensuring SLA adherence What We’re Looking For: * Some experience in an MSP or B2B IT support role * Strong Microsoft 365 support knowledge * Solid understanding of networking fundamentals * Experience with endpoint protection and backup tools * Confident communicator and team player with a growth mindset Bonus Points For: * Knowledge of Microsoft Intune, Autopilot, and Azure AD * VoIP systems or telecoms experience * Cyber Essentials familiarity * Full UK driving licence (occasional on-site work may be required) If you're ready to progress your IT support career in a role that offers variety, challenge, and genuine career development, we want to hear from you. Equation Recruitment is acting as an employment agency on behalf of our client - The Computer Clinic Bicester and CVs are at times forwarded to the clients ATS for review pre-screening