Company Description Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at www.depop.com Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have. If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to adjustments@depop.com. For any other non-disability related questions, please reach out to our Talent Partners. Key Responsibilities Manage the day-to-day operations of the Top Seller Programme, including onboarding, engagement, and performance tracking. Build and maintain strong relationships with sellers through personalised support and strategic guidance. Oversee and engage with the Top Seller Community Forum, encouraging participation and peer-to-peer support. Create and maintain a content calendar for seller communications, including webinars, community updates, and educational content. Collaborate with cross-functional teams such as Marketing, Product, and Support to align seller initiatives. Lead and facilitate group webinars and sessions, sharing platform updates, success strategies, and best practices. Support in driving seller growth strategies by identifying new opportunities, testing innovative approaches, and leveraging data insights. Qualifications Experience in account management, seller success, or community engagement roles. Proven ability to build relationships and support growth in a customer or seller-focused environment. Comfortable using data and analytics tools to inform strategies and track performance. Strong organisational skills with excellent attention to detail and the ability to manage multiple projects at once. Excellent communication skills, with experience leading calls, webinars, or community discussions. A customer-first mindset, focused on understanding and addressing seller needs. Bonus: You’re a Depop buyer or seller and have a deep understanding of the platform and its community. Additional Information Health Mental Wellbeing PMI and cash plan healthcare access with Bupa Subsidised counselling and coaching with Self Space Cycle to Work scheme with options from Evans or the Green Commute Initiative Employee Assistance Programme (EAP) for 24/7 confidential support Mental Health First Aiders across the business for support and signposting Work/Life Balance: 25 days annual leave with option to carry over up to 5 days 1 company-wide day off per quarter Impact hours: Up to 2 days additional paid leave per year for volunteering Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love. Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant All offices are dog-friendly Ability to work abroad for 4 weeks per year in UK tax treaty countries Family Life: 18 weeks of paid parental leave for full-time regular employees IVF leave, shared parental leave, and paid emergency parent/carer leave Learn Grow: Budgets for conferences, learning subscriptions, and more Mentorship and programmes to upskill employees Your Future: Life Insurance (financial compensation of 3x your salary) Pension matching up to 6% of qualifying earnings Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards!