Job Description
Job Title: Education Services Administrator
Hours of Work: 8.45am – 4.45pm Monday to Friday, occasional Saturday/Evening
Location: Office Based (16-20 Wendell Road, London, W12 9RT)
Reports to: Education Services Manager (ESM)
Key Working Relationships: Education Services Executive, CEO, Director of Higher Education, Headteacher, Head of Procurement and Facilities, Finance & Operations Assistant, Head of Teaching Quality & Standards
Purpose of the role:
The purpose of this role is to provide administrative and operational support across the business, as part of the Education Services team. This will include day-to-day administrative support for all professional courses, support of the Senior Leadership & Executive Team and ensuring efficient management of the school office reception area.
Business Administration Responsibilities:
* Provide a professional and friendly welcome to all students and visitors entering the building
* Management of the building sign in/out system alongside Head of Procurement & Facilities
* Supporting the management of the School Calendar and Leiths Education Calendar e.g. staff meetings, INSET days, inspections, events etc.
* Communicate with the Head of Procurement & Facilities regarding refreshments for visitors and meetings
* Provide administrative support for the Diploma and Professional Courses (alongside the Education Services Executive)
* Provide administrative support to SLT & Exec e.g. scheduling meetings, booking travel & hotels, etc.
* Provide administrative support for in-house events e.g. printing
* Manage phone calls and emails – triage correspondence
* Manage office supplies
* Deal with post, deliveries, mail outs and couriers
* Overseeing visual presentation of ground floor areas and front office area
* Monitoring and re-ordering Leiths branded staff name badges, certificate paper etc.
* Arrange gifts and cards when necessary
* Put in place effective operational processes and procedures as required
Diploma/Essentials Administration Duties:
* Start of term and/or course preparations e.g. logins email, lockers, recipe packs, knives and aprons
* Maintaining and updating information for students e.g. noticeboards, accommodation information, knife carrying letters
* Work with the Head Teacher and ESM on general Diploma administration e.g. attendance registers, marks and certificates
* Work with the Head Teacher and ESM to make resources available to students on Google Classrooms and/or the portal
* Supporting Head Teacher and Exams Officer (ESM) with exam timetables, exam retakes, marks and certificates
* Work with the teaching team to produce Diploma recipe packs and resources – includes formatting
* Updating information on student noticeboards as necessary
* Manage the audio-visual capabilities of the demonstration room and check live feeds on Vimeo
* Distribution of feedback forms and collation of results
Professional Courses:
* Support with enquiries, admissions and onboarding of students on other courses e.g. Marine, WSET, Patisserie, Level 7, Taste of Diploma, Taste of Leiths, Online accreditations
* Dealing with student communications e.g. emails, sign-up sheets, notices, etc.
* Assist teachers with course preparations e.g. recipe pack printing, aprons, registers etc.
* Filing/distribution of student documentation e.g. certificates for WSET, Marine, Patisserie, Online, etc.
* Supporting Head Teacher and Exams Officer (ESM) with exam timetables, exam retakes, marks and certificates
* Distribution of feedback forms and collation of results
General:
* Attend Leiths Open House or other promotional events as required
* Liaise with the Headteacher and/or Mental Health First Aiders if/when pastoral care or safeguarding action is required for students
* Respond in person, by telephone or email to staff, students, visitors in a professional and customer focused manner
* Provide a courteous and knowledgeable point of contact for people both within and outside Leiths responding in person, by telephone or email to staff, students and visitors
* Comply with all relevant School policies and procedures including Health and Safety and Child Protection.
* Any other reasonable duties as required by the business