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About the team:
As a Senior Experience Designer, you will design and deliver exceptional end-to-end customer and colleague experiences, integrating UX and Service design expertise to transform user journeys into seamless and memorable interactions. The role emphasizes creating scalable service blueprints, combining user insights with business objectives across all touchpoints.
Additional details:
The role reports to the Head of Design and Research and works alongside a growing team. It can be based in Wolverhampton or Chatham, with a hybrid working policy of three days in the office and two from home. Some travel between UK offices will be required.
What You Will Be Doing:
Leading the design and implementation of end-to-end service experiences, including journey maps, service blueprints, and interaction flows, focusing on customers and colleagues.
Your Responsibilities Will Also Include:
* Conducting user research and stakeholder workshops to identify pain points, behaviors, and opportunities.
* Defining and articulating "As-Is" and "To-Be" customer journeys aligned with organizational goals and user needs.
* Collaborating with cross-functional teams to co-create integrated service solutions across digital, physical, and operational touchpoints.
* Developing and maintaining design systems, service frameworks, and process flows for consistent delivery.
* Advocating for a customer-first approach by embedding service design principles throughout the product lifecycle.
* Creating low and high-fidelity UI prototypes and ideas.
What’s in it for you?
* Base salary up to £80,000
* Enhanced family-focused benefits
* Hybrid working (3 days in the office / 2 days WFH)
* Annual bonus opportunity up to 15%
* 28 days annual leave plus bank holidays
For more benefits, see OSB Benefits.
Do you have the skills?
We are looking for talented individuals with:
* Strong service design experience, including designing and delivering solutions across multiple touchpoints.
* A proven track record of creating service blueprints, journey maps, and customer lifecycle models.
* Understanding of service design methodologies like Double Diamond and Systems Thinking.
* Excellent communication and facilitation skills to lead workshops and align teams.
Next Steps:
If this sounds like you, apply now! Explore our process at OSB Careers. Shortlisted candidates will undergo a personalized, inclusive recruitment process tailored to support your needs.
Diversity & Inclusion:
We champion diversity at all levels, support the Women in Finance Charter, and are committed to equal opportunity.
Nice-to-have skills:
* UX Design
* User Research
* UI
* Prototyping
* Communication
Location:
Wolverhampton, England
Experience:
UX Designer
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology
Industries:
Technology, Information and Internet
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