Overview
Be Yourself – Be a Bold Team Player – Be Leonardo. As a Night Auditor, you’ll be right in the heart of the hotel. You will take pride in supporting your Head of Department and keeping operations running like clockwork. This is a busy, rewarding role where you’ll balance end-of-day accounts and work as part of a vibrant team to exceed our guests’ expectations.
Responsibilities
* Run the night audit and balance end-of-day accounts.
* Support the Head of Department and help keep hotel operations running smoothly through the night.
* Be confident speaking with guests at the desk, by email or over the phone, and build rapport with guests.
* Assist guests at welcome and departure during the night and manage guest needs as they arise.
* Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen.
Ideal Night Auditor – Qualifications
* Be yourself!
* Together with the Night team, take responsibility for the safety and security of the hotel and our guests.
* Be confident in guest interactions across the desk, email, and phone, and maintain a positive rapport.
* Bring positivity to work and contribute to a high-standard guest experience during night shifts.
* Have a proactive approach to guest needs and collaboration with colleagues to ensure smooth operations.
Benefits
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme with rewards
* Meals on duty
* Talent referral scheme with bonuses for referrals
* Regular team celebrations and events
* Access to Company Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing training programmes with clear paths for progression
Why join us?
We look after our colleagues as well as our guests. Once you’re part of the team, you’re part of the Leonardo community. We value hard work and pace, and provide support through training and development to help you grow within hospitality. Our Team Coach workshops, Guest Care training, and development programmes are designed to support you in your role and progression.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland. As one of the fastest-growing hotel groups, we have plans for major expansion in the coming years. There’s never been a more exciting time to join us.
#J-18808-Ljbffr