Contract Detail
Fixed Term Contract (maternity leave cover), up to 13 months, 4 days per week, 09.30 – 14.30.
Line Manager
Reporting into Head of Strategic Operations.
Role Summary:
* A highly challenging project governance and coordination role that is essential to the successful delivery of client projects and to the smooth functioning of SHM’s internal operations. This is a key role that enables project team members and senior leadership to deliver high-quality outputs for our clients at speed.
* Provide coordination and administrative support for the organisation’s compliance and governance processes
* The successful candidate will provide a wide variety of enablement support to the project team. The role will also involve working cross-functionally across the business to lead the review and maintenance of business-critical governance processes.
Core Responsibilities
Project Coordination:
* Working closely with project leads to ensure effective governance on their projects, including planning, tracking, invoicing and budgeting
* Supporting the delivery of key client sessions, as required
* Supporting Consultants with spreadsheets and data management
* Creating clear and concise internal briefings
* Supporting project leads with administrative and operational support on projects, as needed
Operations Coordination:
* Reviewing contracts and service agreements and updating relevant information into compliance logs
* Creating and maintaining a repository of company information for supplier forms and any associated administration
* Reviewing, designing and maintaining company-wide processes with collaboration and input from operations, people, projects, finance and executive team members
* Collaborating with people team to support reviews and updates to SHM’s company policies
* Managing discrete operational projects (e.g. carbon emissions reporting)
Additional Activities (as needed):
* Supporting the Head of Strategic Operations
* Supporting colleagues with their workloads during busy periods
* Any other duties as required to support the work of SHM
Relevant Skills
The Projects & Operations Coordinator will be:
Quality-driven
You will need to:
* Be a rigorous thinker with the ability to solve complex problems and juggle multiple priorities while observing strict confidentiality
* Balance creativity with logistics, planning and client management
* Have an eye for quality and real attention to detail, applying high levels of rigour to their work
* Strive for continuous improvement and be open to constructive criticism
An excellent written and verbal communicator:
* Bring a high degree of professionalism and accuracy to all written and verbal communications, both internally and externally
Analytical:
* Have the ability to interpret data from a variety of sources, generate insights and communicate them effectively
Positive and flexible:
* Approach tasks with a highly creative, can-do manner
* Respond positively to the fast-paced, ever-changing requirements of client delivery
* Be proactive and flexible, willing to work outside of office hours where necessary
A team player:
* Have a demonstrated ability to work collaboratively in a team and with people at all levels in an organisation
* Work with professionalism and commit to delivering high quality work for our projects, always striving to deliver the best for our clients
Proficient in basic tools:
* Be competent in the Microsoft Office suite, including Microsoft PowerPoint and Excel in particular
* Be comfortable with or learn how to use Asana and Airtable to track and manage projects on a daily basis
Qualifications & Experience:
* Required: Bachelor’s degree and excellent academic record; fluency in English
* Preferred: Some recent experience working directly with clients
* Desirable: Recent experience in a similar role or field