About the Role:
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We are looking for a skilled IT professional to join our team as an Infrastructure Engineer.
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As an Infrastructure Engineer, you will be responsible for supporting a wide range of clients with their IT infrastructure needs. This will include administering, implementing, troubleshooting, and analysing on-premise and cloud-based technologies.
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You will work closely with clients to identify improvements and implement solutions that meet their business needs. You will also be responsible for providing 3rd line support as required on operational issues and projects.
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The ideal candidate will have experience in desktop operating systems, Windows Server technology, Exchange Server and Exchange Online general support, virtualisation technologies, cloud infrastructure, networking technologies, backup and replication technologies, and security tooling. They will also have excellent communication skills and be able to work independently and as part of a team.
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Responsibilities:
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* Work with clients to administer, implement, troubleshoot, and analyse IT infrastructure, including on-premise and cloud-based technologies
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* Identify improvements and implement solutions that meet client business needs
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* Provide 3rd line support as required on operational issues and projects
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* Prioritise workloads and conflicting demands
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* Liaise with business stakeholders when required and provide regular feedback when working on a project
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* Ensure clients are kept in the loop and that issues are dealt with in a timely fashion
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* Proactively spot risks to and flag opportunities which will ultimately protect client businesses to add value in the process
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* Liaise with clients third parties and represent them in order to resolve their issues
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* Support your team by way of knowledge transfer to ensure we are constantly upskilling and provide a broad range of knowledge across the business
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Desired Skills:
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* Desktop operating system experience; Windows 10/11
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* Windows Server technology including AD, DNS/DHCP/GPO
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* Exchange Server and Exchange Online general support
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* Virtualisation technologies such as VMware and Microsoft Hyper-V and associated networking/storage
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* Cloud Infrastructure/Platforms such as Azure and Office 365
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* Troubleshooting and understanding of networking LAN/WAN technologies
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* Backup/Replication Technologies such as Veeam
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* Ability to renew and managing server certificates
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* Basic PowerShell and scripting ability
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* Security tooling experience such as Sophos, Bit Defender or Microsoft Defender
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* Familiarity with IT service management software and remote monitoring and management (RMM) tools
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* Ability to work across a range of clients with different infrastructure and documentation
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* Ability to handle multiple tasks concurrently and meet deadlines, while maintaining focus despite conflicting demands
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* Experience of updating technical documentation and ensuring internal processes are accurate following changes
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Benefits:
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* Access to online training
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* Opportunities for professional growth and development
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* Holidays: 35 Days
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* Company Pension