Job Details
* Job Title: Team Leader
* Salary: £32,200
* Contract Type: Permanent
* Type of Employment: Full Time
* Total Weekly Contractual Hours: 40
* Location: The Shard, Level 12, 32 London Bridge Street, London, England SE1 9SG
We are looking for a Team Leader to join our team.
You’ll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.
You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Team Leader you will be responsible for the development and performance management of your team, as well as overseeing HT cases and picking up high level escalations.
You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.
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