Overview
Our client is a leading global provider of integrated facilities and corporate real estate management. They are looking for a Workplace Experience Manager to join the team on a prestigious site in Manchester.
Responsibilities
* Liaise with building stakeholders and business contacts in driving the Workplace modernisation strategy
* Manage and coordinate the making of initiatives working with onsite teams to promote and to create a forward planner
* With the support of the teams Event Planner manage/oversee all Events activities on site ensuring a seamless end to end delivery
* Support the delivery of the One Team ethos
* Develop and nurture business relationships with all stakeholders across the site through these relationships, gain insights into anticipated future requirements and work these into the service delivery strategy
* Support the Workplace team with delivering individual building or site wide projects and initiatives
* Support the Account Manager in driving consistency and standards across the site
* Act as a key point of contact for all customer enquiries and direct out to all required points of ownership
* Work collaboratively with customers
* Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor
* Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams
* Manage team to ensure they deliver with the same customer focus and dedication
* Proactively work with the site team and customer to ensure innovation and continuous improvement is at the front of delivery
* Accountable for all soft services delivery on the contract including contractor delivery, reporting, meetings, HSE, compliance and auditing (internal and external)
Qualifications
* Exceptional interpersonal skill, with a vision for improvement and innovation, and an analytical mindset; someone who can collaborate and champion change throughout the implementation cycle and journey of workplace modernisation
* Previous experience of Workplace Experience/Building Services in a Corporate environment
* Previous experience in organising, managing events and large meetings
* Computer literate in MS Office Applications
* Always set high standards for themselves and others
* Can inspire others and support new ideas and initiatives
* Can adapt to changing demands and deadlines
* Good understanding of the customers' needs and takes pride in the service delivered to our customers and our customers` customers
* Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise and confident manner
* Excellent spoken and written communication skills and the ability to communicate in an effective manner
* Ability to think strategically and independently
* High customer service focused Sound problem solving ability
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