The Edge Delivery Manager will manage the implementation and delivery of inbound capacity and equipment in a colocation environment. The Edge Delivery Manager will be responsible for growing a team within a geographic region and overseeing their development and growth. They will have experience managing and mentoring people, tracking budgets, providing strategic direction and proposing technical solutions. They will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as driving low voltage structured cabling across the AWS colocation platform.
Responsibilities
* Prioritize and assign deployment tasks to field engineers.
* Coordinate team resources to deliver project tasks including cross‑team support, change management, maintenance window support, and potential off‑hour needs.
* Manage inbound racks and hardware from receiving through on‑site deployment milestones.
* Manage the quality of vendor installed cabling and associated orders in a colocation environment.
* Apply project management skills, provide coaching and create internal documentation.
* Guide, train and educate staff on deployment processes and required customer SLAs.
* Provide weekly and monthly reports supporting MBRs, internal metrics and team goals.
* Handle project escalations, host weekly staff meetings and cross‑functional partnerships.
* Recruit and train field engineers while maintaining appropriate staffing levels.
* Recommend, document, and oversee AWS policies and procedures.
* Partner cross‑functionally to drive awareness and compliance of AWS safety standards.
Qualifications
* Experience managing a technical team.
* Experience working in a colocation data center facility.
* Knowledge of network cabling, optic types, and test equipment.
* Experience in vendor management.
Preferred Qualifications
* Experience establishing metrics for measurement of engineering and operational excellence.
* Experience with planning, performance metrics, and process improvement.
* Experience with fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies.
* Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies.
About the Team
WS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
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