W Edinburgh is hiring a Reservations Agent to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE ROLE
Reporting to the Director of Sales, you will be the key point of contact for our guests prior to their stay. You will assist them in making bedroom reservations whilst explaining all of the key features of the hotel, enticing them to experience all the property has to offer.
We are looking for someone who is detail-oriented, a great communicator and passionate!
As Reservations Agent, key aspects of your role will include:
1. Provide a luxury service to guests and bookers alike when assisting in making reservations, including personalizing calls, obtaining complete guest needs and all required information
2. Process all reservation requests, changes, and cancellations received
3. Explain guarantee, special rate, and cancellation policies
4. Accommodate and document special requests
5. Answer questions about property facilities/services and room accommodations
6. Take every opportunity maximize revenue
7. Input and access data in reservation system
8. Ensure rate codes are correct
9. Follow proper escalation procedures when addressing guest concerns
Our ideal Reservations Agent is someone who has:
10. Great communication skills in both written and spoken English
11. Previous experience handling telephone calls and responding to emails in a professional setting
12. Previous experience in using Opera PMS
13. An understanding of how their role impacts the wider hotel’s performance
14. The ability to work well in a team
15. Self-motivation
16. A desire to provide exceptional luxury service to each and every guest
In return for your hard work, we give you:
17. Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
18. Discounted food & drink in all our restaurants and bars
19. Discounts for your friends and family
20. Wellness and mental health programmes
21. World class training and development, including leadership development
22. Unlimited career opportunities (internationally and locally)
23. Specially curated discounts in thousands of shops
24. Amazing staff parties
25. …and much more
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.
The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect role for you, apply to be our Reservations Agent today!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.