Inbound Sales Administrator, Bolton, Greater Manchester
This role acts as the connecting piece between the customer and Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. It requires multitasking in a fast-paced environment and a customer-oriented approach.
Applicants must provide 5 years of work history, including confirmation of dates from previous employers, and a basic DBS check will be required.
Requirements:
* Excellent interpersonal and communication skills
* Experience in Customer Service/Administration or similar role
* Team player
* Organised and methodical
* Ability to multitask
* Satisfactory basic DBS check
Key Duties & Responsibilities:
* Handle service-related and customer orders, including requests, processing, dispatch, and information management
* Serve as the point of contact for sales inquiries and support Business Development Managers with quotations
* Provide confident customer care and respond promptly to inquiries
* Maintain customer account details in the DSE system
* Prepare export documentation in compliance with Customs & Excise procedures
* Coordinate online store requests and monitor sales orders
* Process credit card payments
* Collaborate with production, quality, dispatch, and accounts teams to ensure timely delivery of quality products
* Assist in other company areas as needed
Benefits include 25 days holiday plus bank holidays, life insurance, enhanced maternity/paternity pay, 5% pension contributions, and a performance-based annual bonus scheme.
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