Description
Our client who is based in Sawston is looking for a full time Customer Service Administrator to join their busy Customer Service team.
This is a split role being 60% Customer Service and 40% Logistics and candidates will need to have some previous experience in both.
The ideal candidate will have previous experience working within a Customer Service environment. This is a lovely, varied role where you will be able to utilise your strong administrative skills. You will be a confident communicator as you will be liaising with customers both in person and on the telephone and excellent organisational skills are a must as is good MS Office knowledge.
Responsibilities
1. Communicating over the phone, via emails and in person
2. Requesting and processing payments
3. Scheduling collections from main warehouse and showrooms, ensuring the relevant calendar is up to date and raising despatch notes (if required)
4. Scheduling deliveries
5. Liaising with various departments including Warehouse, Transport and Accounts and routing of 1 3.5T delivery vehicle as well as the suppliers to ensure direct deliveries and/ or bespoke installations are scheduled in line with the customer's requirements
6. Occasionally advising customers of products delays which are likely to affect their expected delivery date
7. Ensuring correct inputting of payment confirmation onto the customer’s ...