Engineering Service Co-Ordinator
Pitstone (LU7)
Days (Monday - Friday)
Up To £35,000
***Must have some knowledge of engineering and be confident speaking to customers about issues with machinery***
We're looking for a motivated and organised Service Administrator to join our busy Milton Keynes team. In this role, you'll take ownership of spare parts administration, ensuring our customers and engineers receive the support and service they need to keep operations running smoothly.
Key Responsibilities:
* Update, organise and plan customer service contracts keeping clear records
* Lease directly with Customers to book in services, Breakdowns and Engineer site visits
* Book any hotels required
* Make out job numbers, picking list, service check sheets
* Pick service parts, package and ship to site
* Take control of jobs sheets after service / site visit.
* Assign job sheet for any parts that need to be identified
* Invoice Job sheet
* Quote parts
* Order Parts required - Coordinate parts delivery date with engineer to fit parts if required
* Montor stock level, particular stock level of service parts.
* Process Customer training Certificates
* Identify new opportunities for service contracts with customers.
* SAP experience preferred but not essential.
About You:
1. Strong customer focus ...