Salary £25,185 to £25,989 per annum | Permanent, Full Time | 37 hours per week | Care Finance Assessment Team | Preston, Lancashire
Lancashire is the fourth largest local authority in England spanning over a huge geographical area with a diverse range of communities. The Council provides services to approximately 1.2 million people who live within Lancashire.
The Reassessment Team is looking to recruit one full-time permanent Finance Assistant within the Care Finance Assessment Team.The role is attached to an administrative base at County Hall, Preston, however, currently may work from home.
We have an excellent opportunity for a highly motivated individual who is ready to join our busy team. The role is to provide assistance to the Team Leader and Financial Assessment Officers.
Your duties will include, arranging financial reassessment telephone appointments and visits for Financial Assessment Officers, dealing with phone calls and emails, and collating information and details required in order that a financial reassessment can be completed. You will be required to complete a mail merge using Microsoft Word and possess skills and experience in Microsoft Excel. You need to demonstrate an ability to communicate effectively using interpersonal skills including the ability to exercise sensitivity and empathy at what could be a difficult time for the customer.
Key Accountabilities:
Plan and organise straightforward tasks; exchange varied information with members of the public and other staff; carefully use expensive/complex equipment and handle and process information.Provide general information, advice, and guidance on established internal procedures.Limited accountability for monitoring/recording financial resources. Provide support and guidance as required to other members of staff.Completion of tasks to required standards and deadlines. Accountable for ensuring all telephone calls are conducted in an appropriate manner respecting the diverse needs and circumstances presented by customers and responding in a sensitive and supportive manner.Responsible for liaising with colleagues across the Local Authority's Directorates to advise of customers' requests and concerns and for signposting to relevant points of contact including partner agencies and advice centres as appropriate. You will demonstrate strong teamwork by actively supporting colleagues and contributing to a collaborative working environment.To be able to work independently, organising workload to ensure set targets are achieved within an allocated length of time.
Skills & Experience:
Previous relevant experience or the ability to demonstrate the competence/capacity to carry out the role. Office experience at an administrative level. Experience of dealing with vulnerable people, social care customers, and working in a social care finance is not mandatory but may be advantageous. Excellent written and verbal communication skills. Ability to use Information Technology efficiently. The ability to follow instructions and processes as well as offer new ideas and contribute towards improving the delivery of our service.
In addition, the post holder may be required to attend training, team briefings and meetings at other venues across the county.
Working for the county council also comes with benefits such as 26 paid annual leave days and our service area does not work on bank holidays. We provide and actively encourage self-development offering a wide range of training opportunities. We also offer a generous pension scheme. Flexible working is available, however, duty cover of the office from 8:45 am to 5 pm will be required on a rota basis.
In return, Lancashire County Council offers a range of benefits, found on our website.
We reserve the right to close a vacancy early, before the closing date, if we receive sufficient applications. For an informal discussion regarding this role, please do not hesitate to contact Charlotte Atherton (Reassessment Team Leader) on 01772 535647.
It is essential as part of the application process that you provide a supporting statement which is your opportunity to evidence of how your skills, knowledge, and experience match what we are looking for based on the Person Specification and Role Profile attached and the information detailed. The panel may be unable to shortlist you for an interview without this evidence.