Diagnostic Technician
Citygate SEAT and Cupra, Twickenham
OTE of £60,000, but uncapped earning potential
Permanent
Diagnostic Technician Role overview
We are seeking an Accredited Diagnostic Technician to assist in providing a high quality and efficient vehicle service offering for our customers. This role will offer you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Diagnostic Technician you will also provide guidance and coaching to less experienced team members.
Your key responsibilities as a Diagnostic Technician will be:
Complete scheduled vehicle servicing in line with manufacturer guidelines
Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
Liaise directly with customers and service advisors, providing outstanding customer service
Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
Participate in ongoing training and development to ensure product and service knowledge is up to date
Contribute to local and companywide process improvements and innovations
Mentor and provide guidance to apprentice technicians, where applicable
Whats in it for you as a Diagnostic Technician?
With our benefits there is something good for everyone. Were a progressive business that believes building a good team culture is not only good for everyone who works for us but it makes a difference to how we engage with customers too. Thats why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
Access to our in-house training academy for everyone
Access to The Volkswagen National Learning Centre for specific roles
Electric Vehicle (EV) Training levels 1- 4 for specific roles
Internal career progression opportunities across our various brands and locations
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
About You
As a Diagnostic Technician, you will ideally have the following skills and attributes:
You will be a Level 3 qualified vehicle technician ideally with VAG group background
To be considered for Sponsorship, you must hold a VAG Diagnostic Technician Accreditation
Excellent problem-solving skills and strong attention to detail
A strong customer service focus with the ability to communicate technical information to a non-technical audience
Outstanding organisation and time management skills with the ability to work to deadlines
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, KODA and Kia), provide excellent quality training and internal progression opportunities.
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