General Manager – Busy Café, Birmingham Airport
Salary: Up to £44,000 + Bonus
We’re on the lookout for a dynamic and experienced General Manager to lead a high-volume, fast-paced café operation in Birmingham Airport. This is a fantastic opportunity for a strong operator who thrives under pressure, loves developing teams, and can deliver outstanding customer experiences in a busy, demanding environment.
With ambitious growth across the UK and a people-first culture, this is the perfect time to join a forward-thinking hospitality business and make your mark.
What You’ll Be Doing
* Running a high-volume café operation in Birmingham Airport with full accountability for performance and standards
* Leading, coaching, and motivating a large team to deliver consistent, exceptional service every day
* Driving operational excellence—ensuring brand standards, compliance, and service levels are consistently met
* Managing rotas, labour, and stock efficiently in a high-pressure, time-sensitive environment
* Monitoring KPIs and commercial performance to maximise sales and profitability
* Recruiting, training, and developing your team to create a high-performing, customer-focused culture
* Leading from the front—jumping in on the floor when needed, setting the pace, and inspiring your team
What We’re Looking For
* An experienced General Manager from a coffee shop, QSR, or hospitality background (airport or high-volume environment a bonus)
* Proven ability to manage large teams in a fast-paced, customer-facing business
* Strong leadership and people development skills—able to get the best out of your team
* Operationally sharp with excellent organisational and problem-solving skills
* A hands-on, adaptable leader who thrives under pressure and leads by example
What’s on Offer
* Salary up to £44,000 + Bonus
* A fast-paced, exciting role at one of the UK’s busiest travel hubs
* Real career progression opportunities as the company expands
* A people-first culture where you’ll have the autonomy to make an impact
If this sounds like the challenge you’re ready for, please get in touch at bencor-elevate.
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